Enterprise Account Planner

Integrity Express Logistics • Tampa, FL

26d

About The Position

The Enterprise Account Planner supports the Enterprise Accounts team by managing appointments, coordinating shipments, and communicating with carriers, customers, and internal teams. The role helps ensure daily operations run smoothly and provides customer service in a dynamic, fast-paced environment. This position reports to the Enterprise Account Manager.

Requirements

• High school diploma or equivalent.
• Strong personal drive and independent motivation to meet goals and deadlines.
• Dependability and reliability, with consistent delivery of high-quality work.
• Strong organizational skills and ability to multitask effectively.
• Excellent communication and interpersonal skills.
• High attention to detail and problem-solving ability.
• Ability to thrive in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Previous experience in scheduling, administration, logistics, or account coordination.

Nice To Haves

• Experience in logistics, freight, or supply chain environments.
• Familiarity with scheduling or load-building software.

Responsibilities

• Build loads and schedule pickup and delivery appointments in alignment with customer requirements.
• Communicate shipment updates and issues clearly and professionally to customers and carriers.
• Adjust previously scheduled appointments as needed due to changes or disruptions.
• Support the billing process and assist with documentation when necessary.
• Handle email correspondence and phone communication accurately and professionally.
• Assist with account management duties and ad hoc administrative tasks as assigned.
• Contribute to a positive customer experience by providing service and timely updates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED