Enterprise Account Manager
About The Position
Nuvo is building an agentic commerce network to bring global trade online, with shared infrastructure for verification, invoicing, and payment, and AI agents that automate routine tasks. The company reports that more than 200,000 businesses use its network and that it has raised $45 million from Sequoia, Spark, Founders Fund, and Index. The Enterprise Account Manager owns relationships with some of Nuvo’s largest customers and serves as the lead coordinator for each account. The role partners with customer executives and works across Nuvo’s Deployments, Sales, Product, and Support teams to drive implementation, adoption, renewals, and account growth. It is an in-person position based in Denver, Colorado. The role offers an opportunity to join a small, high-impact team in a company reporting 4x annual revenue growth and customers signing multi-year, six-figure contracts. The Enterprise Account Manager will help customers in underserved industries adopt technology for the commerce of physical goods.
Requirements
- At least 6 years of account management or customer success experience focused on enterprise customers.
- Proven success growing and retaining large enterprise accounts.
- Experience turning detractors into advocates.
- Comfort presenting to and influencing C-level and VP-level stakeholders.
- Experience managing large, complex enterprise accounts and working directly with executives.
- Strong executive presence and polished presentation and communication skills.
- Track record of multithreading across large organizations and navigating complex buying and decision structures.
- Strong project management and organizational skills, including the ability to align multiple stakeholders and workstreams.
- Change management experience driving adoption of new tools or processes.
- Commercial mindset, including experience identifying expansion opportunities and supporting renewals.
- Technical savvy and curiosity about complex systems; hands-on implementation experience is not required.
- Calm, resourceful, and solutions-oriented under pressure.
- High integrity, adaptability, and a team-first approach.
Responsibilities
- Own a portfolio of large enterprise accounts from activation through adoption, renewal, and expansion.
- Build trusted relationships with executive sponsors and develop connections across customer finance, IT, and operations stakeholders.
- Coordinate internal teams, including Deployments, to guide implementation and keep rollouts on track and tied to customer outcomes.
- Lead executive business reviews and present adoption progress, return on investment, and strategic roadmaps to senior leaders.
- Drive change management within customer organizations to accelerate adoption and long-term usage.
- Conduct discovery to uncover new use cases and identify upsell and cross-sell opportunities.
- Partner with Account Executives to drive renewals and expansion.
- Proactively manage account risk and develop mitigation plans to protect retention.
- Share customer insights with Product, Engineering, and Marketing to help shape the roadmap.
Benefits
- Competitive base salary, performance-based bonus, and generous equity.
- Generous medical, dental, and vision benefits.
- 401K plan enrollment.
- Flexible time-off policy.
- Catered lunch every day.
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
