Enterprise Account Manager

Mosai

15d

About The Position

The Enterprise Account Manager at Mosai drives significant revenue growth across a portfolio of strategic, high-value clients by identifying, developing, and closing complex expansion opportunities. The role serves as a trusted advisor to executive stakeholders, builds consultative partnerships, and aligns Mosai’s solutions with clients’ long-term objectives and organizational priorities. It leads upsell, cross-sell, and renewal motions involving multi-threaded buying groups and longer sales cycles, while collaborating with Client Engagement, Product, Training and Enablement, Revenue Operations, and Marketing. The position owns the full expansion lifecycle, from account planning and opportunity creation through negotiation and close, and is accountable for expansion ARR, net revenue retention, renewal, and strengthening Mosai’s position as a mission-critical partner. The role is remote or hybrid in Jacksonville or Nashville. It involves computer and other office equipment use, typical office noise, and frequent interruptions. Employees are frequently required to stand or sit, talk and hear, and perform repetitive keying or hand motions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor’s degree from an accredited institution.
5–8+ years of experience in a quota-carrying sales role, with a strong track record in enterprise SaaS and/or healthcare environments.
Proven ability to manage and grow large, complex accounts with multiple stakeholders and business units.
Demonstrated success closing high-value, multi-year expansion deals.
Strong proficiency with CRM platforms such as Salesforce or HubSpot and standard business tools.
Exceptional communication, presentation, and negotiation skills, including experience engaging executive audiences.
Strategic thinking and ability to translate client needs into scalable solutions and business outcomes.
Strong organization, pipeline management, and forecasting discipline.
Self-motivation and adaptability to thrive in a fast-paced, evolving organization.
Ability to independently manage complex challenges and exercise sound judgment on escalation.

Nice To Haves

Experience selling into post-acute healthcare, broader healthcare, or health tech organizations.
Familiarity with value-based selling methodologies and enterprise account planning frameworks.
Experience collaborating with Customer Success or Client Engagement teams on retention and growth strategies.

Responsibilities

Develop and execute comprehensive account plans to identify and accelerate expansion opportunities within enterprise clients.
Build and maintain senior-level relationships, including with C-suite and executive stakeholders, to influence long-term growth and partnership strategy.
Lead complex, multi-stakeholder sales cycles, including discovery, value articulation, solution positioning, negotiation, and close.
Drive upsell and cross-sell opportunities by aligning Mosai’s product offerings with client business objectives and measurable outcomes.
Partner with Client Engagement, Product, and Marketing to shape account strategy, inform product direction, and deliver cohesive client experiences.
Conduct executive presentations, business reviews, and tailored product demonstrations, virtually and on-site.
Identify account risks and opportunities to improve retention and unlock incremental revenue.
Maintain accurate pipeline management, forecasting, and account insights within CRM systems.
Meet or exceed quarterly and annual expansion revenue targets.
Mentor and support junior team members as needed and contribute to sales best practices and process improvements.
Perform other job-related duties as assigned.