Enterprise Account Manager

Comcast Resume • Saint Paul, MN

14d • $61,812 - $101,148

About The Position

The Enterprise Account Manager provides strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. The role develops and manages account strategies for named accounts, identifies incremental revenue opportunities, retains embedded services, manages customer relationships and satisfaction, and delivers annual revenue and retention objectives.

The position manages sales and services for local and regional accounts in the enterprise and mid-market segments. It works with Sales, Finance, and Operations leadership to shape account plans and strategies, sells Comcast Business Class services to stakeholders at multiple organizational levels, and manages revenue, sales opportunities, quotas, funnels, and forecasts in line with organizational goals.

Requirements

• 5–7 years of relevant work experience.
• Skills in account management, customer relationships, customer service, and sales.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Nice To Haves

• Bachelor's degree; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

• Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular contact with accounts to ensure Comcast Business Services are appropriately positioned and aligned.
• Propose and deliver solutions for customer needs, including Advanced Voice, Metro Ethernet, and other Business Class products as appropriate.
• Maintain customer satisfaction and act as the primary escalation point for customer issues.
• Manage the cultivation, execution, and delivery of sales and services to local and regional enterprise and mid-market accounts.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and strategies that address customer needs and optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels, including C-level and executive personnel.
• Manage existing revenue, sales opportunities, quotas, funnels, and forecasts in accordance with regional, divisional, and corporate goals and objectives.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for its technology and services, work collaboratively, participate in the Net Promoter System, drive results and growth, promote inclusion and diversity, and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Commission eligibility for most sales positions, under the terms of an applicable plan.
• Benefits are available to eligible employees; specific offerings are described in the compensation and benefits summary on Comcast's careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level