Enterprise Account Manager
About The Position
ZipRecruiter is seeking an Enterprise Account Manager to support its rapidly growing Direct sales team. The role drives revenue from existing accounts, retains clients, provides high-quality service, and grows accounts through optimization, performance analysis, and relationship building. The Enterprise Account Manager monitors a portfolio of accounts and provides support and campaign-level optimizations to improve performance, retain clients, fulfill budgets, and grow the book of business quarter over quarter. The Enterprise Account Manager serves as a trusted adviser to customers, shares insights, and seeks opportunities to help customers succeed. The position works closely with Enterprise Account Executives, Customer Success Managers, and Product Specialists. It is a hybrid role; most US-based positions may also be performed remotely, subject to exceptions noted in the Minimum Qualifications. Travel is required at least 25%, with a current expectation of nine client visits quarterly.
Requirements
- Previous experience providing best-in-class customer support.
- Experience working with Salesforce.com or other CRM software.
- Enthusiastic, optimistic, and a team player.
- Coachable and interested in learning.
- Working knowledge of MS Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Ability to build rapport and establish relationships with prospects and colleagues.
- Resourcefulness and ability to overcome obstacles to achieve success.
- Outgoing, dynamic personality and ability to build strong relationships.
- Exceptional written, verbal, telephone, and presentation skills.
- Ability to work under pressure and organize and prioritize responsibilities.
Nice To Haves
- Three to five years of experience in Enterprise Account Management.
- Understanding of digital advertising, the media planning process, performance reporting, and programmatic buying.
- Recruitment or HCM experience.
- Experience selling Recruitment Advertising and/or Performance Based Advertising.
Responsibilities
- Work closely with Enterprise Account Executives focused on prospecting and partnering with the nation’s largest clients, and collaborate with Customer Success Managers and Product Specialists.
- Renew and grow a book of business quarter over quarter.
- Close upsell opportunities consistently at or above quota level.
- Proactively manage assigned accounts, provide best-in-class support, and identify upsell opportunities.
- Onboard new clients, train users, and serve as the primary post-sale point of contact.
- Conduct face-to-face client visits and live product demonstrations over the phone.
- Analyze and present monthly analytics reports.
- Recommend appropriate products on a client-by-client basis.
- Maintain a high daily volume of activity to nurture relationships and become a trusted adviser.
- Optimize campaign bids, budgets, segmentation, and overall performance.
- Travel at least 25%; the current expectation is nine client visits quarterly.
Benefits
- Work-life balance in a fun environment.
- Opportunities for advancement.
- Very competitive salary.
- Generous commission plan.
- Employer-matched 401(k) plan.
- Competitive benefits package.
- Quarterly health benefit reimbursement.
- Open/flexible vacation policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
