Enterprise Account Executive, Financial Services

Talkdesk • Boston, MA

1d

About The Position

Talkdesk is hiring an Enterprise Account Executive focused on financial services. This role develops new business within large enterprise accounts, closes opportunities, and builds long-term relationships across customer business units and strategic alliances. The executive manages the complete sales process, develops account and regional sales strategies, meets revenue targets, and collaborates with internal teams to support customers and close deals. The role requires 50% or more travel and is primarily office-environment work. Talkdesk describes itself as an inclusive, global company developing AI-first customer experience automation solutions.

Requirements

• Previous experience selling enterprise software solutions to financial services-related accounts.
• At least 8 years of outside or direct sales experience carrying or exceeding quota, preferably in SaaS.
• Experience positioning solutions through strategic, value-based selling.
• Experience selling SaaS-based solutions and managing complex, solution-based sales to C-suite, senior management, and director-level individuals.
• Analytical ability and strong business acumen.
• Flexible personality and ability to adapt to surroundings.
• Business deal-making capability, including identifying opportunities, building positive relationships, uncovering issues during due diligence, and successfully closing transactions.
• Demonstrated track record planning, developing, and implementing new business activity involving leading-edge technology.
• Proven ability to grow revenue substantially and scale bookings growth and new customers.
• Excellent communication and presentation skills.
• Extensive negotiation and contract development experience.
• Comfort operating in a fast-paced, dynamic startup environment.
• Bachelor of Arts or Bachelor of Science degree.
• Willingness to travel 50% or more.

Nice To Haves

• CCaaS knowledge.
• SaaS sales experience is preferred.

Responsibilities

• Develop new business within large enterprise accounts and close opportunities in the finance industry.
• Foster and expand relationships with customer business units, divisions, and enterprise organizations.
• Build and cultivate close relationships with strategic alliances.
• Understand customer business strategy and direction and manage a sustainable, long-term business portfolio.
• Manage the end-to-end sales process by engaging appropriate resources, including Sales Engineers, Professional Services, executives, and partners.
• Present innovative ideas that demonstrate Talkdesk’s competitive advantage and disruptive mindset.
• Meet and exceed quarterly and annual revenue and quota targets through execution of the Talkdesk sales process.
• Develop a comprehensive sales strategy and plan to achieve short- and long-term objectives for the coverage model.
• Build meaningful relationships with management, team members, and the prospect and customer community.
• Align with the Talkdesk sales go-to-market plan and own accountability for regional market segmentation and targeted accounts.
• Develop internal relationships needed to support account management and deal closure.
• Communicate accurate, realistic forecasts to management according to company processes and policies.
• Communicate market reactions and needs to headquarters constructively.
• Take an active role in resolving problems involving other functional areas.
• Prioritize customer needs so engineering and other functional teams can focus on the appropriate tasks and issues.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Employee Assistance Program (EAP).
• 401(k) plan.
• Uncapped paid time off for exempt employees, subject to manager approval and business needs.
• Accrual-based paid time off for non-exempt employees, subject to manager approval and business needs.
• 14 paid holidays each year.
• Equity may be available as a long-term incentive depending on level and role.
• Bonus or commission may be available as a short-term incentive depending on level and role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior