Enterprise Account Executive, Financial Services

Talkdesk • Richmond, VA

19h

About The Position

Talkdesk is hiring an Enterprise Account Executive focused on Financial Services to develop new business and close opportunities within large enterprise accounts. The role builds long-term relationships with customer business units, divisions, enterprise stakeholders, and strategic alliances, while developing sustainable account portfolios aligned with customers’ business strategies.

The Account Executive manages the full sales cycle, coordinating resources such as Sales Engineers, Professional Services, executives, and partners. The position develops sales strategies and plans, owns regional market segmentation and target accounts in alignment with Talkdesk’s go-to-market plan, and is accountable for meeting quarterly and annual revenue targets. It also involves forecasting, sharing market feedback with headquarters, and working across internal functions to prioritize customer needs and resolve problems.

The role requires 50% or more travel and is primarily office-environment work involving extended periods of sitting or standing and computer-based tasks. Limited lifting may be required.

Requirements

• Previous experience selling enterprise software solutions into Financial Services-related accounts.
• At least 8 years of outside or direct sales experience carrying and exceeding quota, preferably in SaaS.
• Experience with strategic, value-based selling.
• Experience selling SaaS-based solutions and managing complex sales and solution-based selling to C-suite, senior management, and director-level individuals.
• Analytical ability and strong business acumen.
• Flexible personality and ability to adapt to surroundings.
• Business deal-making capability, including identifying opportunities, building positive relationships, finding issues during due diligence, and bringing transactions to a successful close.
• Demonstrated track record planning, developing, and implementing new business activity involving leading-edge technology.
• Proven ability to grow revenue substantially and scale bookings growth and net-new customers.
• Excellent communication and presentation skills.
• Extensive negotiation and contract-development experience.
• Comfort operating in a fast-paced, dynamic startup environment.
• BA/BS degree.

Nice To Haves

• CCaaS knowledge.

Responsibilities

• Develop new business within large enterprise accounts and close opportunities in the finance industry.
• Foster and expand relationships with customer business units, divisions, and enterprise organizations.
• Build close relationships with strategic alliances.
• Understand customers’ business strategies and direction, and manage long-term, sustainable business portfolios.
• Manage the end-to-end sales process by engaging appropriate internal and external resources, including Sales Engineers, Professional Services, executives, and partners.
• Present innovative ideas that demonstrate Talkdesk’s competitive advantage and disruptive mindset.
• Meet and exceed quarterly and annual revenue and quota targets through execution of the Talkdesk sales process.
• Develop comprehensive sales strategies and plans to achieve short- and long-term objectives for the assigned coverage model.
• Build meaningful relationships with management, colleagues, and the prospect and customer community.
• Align with Talkdesk’s sales go-to-market plan and own accountability for regional market segmentation and targeted accounts.
• Develop internal relationships needed to support account management and close deals.
• Communicate accurate and realistic forecasts to management in accordance with company processes and policies.
• Communicate market reactions and needs to headquarters productively.
• Take an active role in solving problems involving other functional areas.
• Prioritize customer needs so Engineering and other functional areas can focus on the right tasks and issues.
• Travel 50% or more.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Employee Assistance Program (EAP).
• 401(k) plan.
• Uncapped paid time off for exempt employees, subject to manager approval and business needs; non-exempt employees receive an accrual-based program.
• 14 paid holidays each year.
• Long-term incentives in the form of equity and short-term incentives in the form of bonus or commission may be available, depending on level and role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior