Account Executive - Enterprise - Financial Services

ElevenLabs•San Francisco, CA

9d•Remote

About The Position

ElevenLabs is seeking an experienced Enterprise Account Executive to grow its Financial Services business. The role focuses on prospecting and winning new customers among banks, credit unions, insurers, lenders, payments companies, and wealth managers. The Account Executive will help institutions use conversational AI to improve customer service, sales, automation, and operational efficiency while meeting demanding regulatory standards. The successful candidate will manage a varied pipeline of large financial institutions and regional clients, develop account strategies across business and technical stakeholders, and guide opportunities from discovery through Proof of Value, procurement, and close. They will work closely with Forward Deployed Engineers and Legal teams to develop solutions, navigate model-risk, security, architecture, and data-protection reviews, and support customers in scaling successful deployments. The role also involves advising customers on generative AI and voice technology, tracking competitive and governance developments, and sharing market insights to strengthen ElevenLabs’ positioning. The position is remote-first and may be performed from anywhere in the United States, provided the candidate can operate in the EST, CST, or PST time zones. Candidates based in New York or San Francisco are preferred, with office access available. Frequent travel for client visits and conferences is expected.

Requirements

At least 7 years of quota-carrying enterprise sales experience in SaaS or technology.
Proven success closing six- and seven-figure deals and managing complex, multi-stakeholder sales cycles.
Proven ability to take a warm introduction through discovery, Proof of Value, procurement, and close.
Experience selling to technical buyers, business buyers, and risk and compliance stakeholders, with the ability to translate complex technology into business value.
Ability to understand a customer’s business deeply and translate ElevenLabs’ capabilities into solutions that meet customer needs.
Proficiency in enterprise procurement, security review, and legal processes, including regulated-industry vendor risk, model risk, and data protection reviews.
Ability to work autonomously as a cross-functional partner.
Strong executive presence and ability to build relationships with senior executives.
Willingness to travel frequently for onsite client visits and conferences.
High emotional intelligence, self-awareness, curiosity, low ego, and a hands-on approach to prospecting and managing deals.
Comfort working in an early-stage, high-growth environment with ambiguity and rapidly changing conditions.
Passion for voice and conversational AI and the value it can unlock for customers.

Nice To Haves

Experience in financial services, including banks, credit unions, insurers, lenders, or payments.
Exposure to AI, generative AI, LLM-based products, or API-driven platforms.
Ability to ramp quickly in a new industry.
Location in New York or San Francisco.

Responsibilities

Prospect for and land new customers to expand ElevenLabs’ footprint in financial services.
Balance a pipeline of large financial institutions requiring a high-touch experience and medium-sized regional clients requiring speed to close.
Identify opportunities for conversational AI to drive growth, automation, or cost efficiency across customer-facing and internal workflows.
Stay current on conversational AI solutions, competitive offerings, build-versus-buy considerations, and emerging AI governance and model-risk trends.
Develop and execute account strategies across customer experience, contact center operations, digital, product, technology, risk, compliance, legal, and information security stakeholders.
Land an initial high-impact use case and expand deployments across lines of business.
Partner with Forward Deployed Engineers to design high-impact use cases, manage Proofs of Value, guide model-risk, security, and architecture reviews, and prepare customers to scale in production.
Work with Legal teams to advance strategic negotiations efficiently.
Advise customers on generative AI and voice, and share field insights to improve Financial Services positioning, messaging, and references.