Patient Access Support Services, Enterprise Access & Reimbursement Manager - Charlotte, NC Mid-Atlantic Region
About The Position
The Enterprise Access & Reimbursement Manager (ARM) is a customer-facing member of Bristol Myers Squibb’s Patient Access Support Services (PASS) organization, focused on the Hematology, Oncology, and Cardiovascular portfolio. Based in the field within the Mid-Atlantic Region and Charlotte, North Carolina geography, the ARM develops long-term customer relationships and represents BMS Patient Access Support and Programs. The role provides access and reimbursement support, education, and resources professionally, compliantly, and ethically in support of clinical decisions for patients. The ARM collaborates with PASS program management, Access Strategy, Field Sales, and the Market Access Field Team. The role reports to the Region Director of the Mid-Atlantic Region. Approximately 20%–30% overnight travel is required, depending on the candidate’s residence within the territory. Candidates are preferred to live within the territory; relocation is not available. Operating a company-provided vehicle is required, and employment offers are contingent on meeting the Company’s Qualified Driver requirements.
Requirements
- Bachelor’s degree or equivalent.
- At least 5 years of experience in pharmaceuticals and/or related healthcare.
- Strong interpersonal and communication skills.
- Demonstrated strategic analysis, leadership, and critical-thinking skills.
- Ability to lead without authority and collaborate effectively and efficiently within a matrix organization.
- Demonstrated strength in BMS Values: Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity.
- Must meet the Company’s Qualified Driver requirements to operate a company-provided vehicle.
Nice To Haves
- Account management skills and experience in the buy-and-bill and specialty pharmacy market.
- Prior customer-facing responsibility and patient reimbursement experience.
- Residence within the territory geography boundary.
Responsibilities
- Build and maintain professional contacts with office staff in private practices, medical group practices, hospitals, and other parts of the patient care continuum.
- Develop deep market access expertise in the assigned geography and anticipate implications for BMS brands and key competitors in areas of enterprise focus and patient support priorities.
- Maintain expertise in the changing healthcare landscape, including market trends and payer dynamics.
- Proactively provide reimbursement-related education to offices and educate staff on enrolling appropriate patients in BMS patient support programs.
- Reactively manage patient cases enrolled in BMS Hubs, working with office staff to facilitate continuity of care after the clinical decision.
- Compliantly share account knowledge and insights to enhance the ONE BMS matrix team approach.
- Provide Home Office-approved reimbursement-related updates to the District Manager and sales representatives within the assigned geography, as appropriate.
- Comply with all laws, regulations, and policies governing BMS conduct.
Benefits
- Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to plan terms and eligibility.
- Eligible U.S.-based exempt employees receive Flexible Time Off without a set accrual limit, subject to manager approval, and 11 paid company holidays annually.
- Depending on eligibility, additional time-off benefits may include paid sick leave, up to two paid volunteer days per year, summer-hours flexibility, and leaves for medical, personal, parental, caregiver, bereavement, or military needs.
- Eligible employees may participate in an annual Global Shutdown between Christmas Day and New Year’s Day.
- Additional discretionary incentive cash and stock opportunities may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
