Patient Access Support Services, Enterprise Access & Reimbursement Manager - Orlando, FL Southeast Region

Bristol Myers Squibb • Orlando, FL

2d • Onsite

About The Position

The Enterprise Access & Reimbursement Manager (ARM) is a customer-facing member of Bristol Myers Squibb’s Patient Access Support Services (PASS) organization, focused on the Hematology, Oncology, and Cardiovascular portfolio. The role represents BMS Patient Access Support and Programs across an assigned geography, building long-term customer relationships and providing professional, compliant, and ethical access and reimbursement support, education, and resources to support clinical decisions for patients.

The ARM collaborates with PASS program management, Access Strategy, Field Sales, and the Market Access Field Team. The position is field-based and requires an estimated 20%–30% overnight travel, depending on the employee’s residence within the territory. The role reports to the Region Director of the Mid-Atlantic Region. Candidates are preferred to live within the territory boundary; relocation is not available. Employment offers are contingent on meeting the company’s Qualified Driver requirements because the position requires operating a company-provided vehicle.

Requirements

• Bachelor’s degree or equivalent.
• Minimum of 5 years of experience in pharmaceuticals and/or related healthcare.
• Strong interpersonal and communication skills.
• Demonstrated strategic analysis, leadership, critical thinking, and ability to lead without authority.
• Ability to collaborate effectively and efficiently within a matrix organization.
• Demonstrated strength in BMS Values: Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity.
• Must meet the company’s Qualified Driver requirements to operate a company-provided vehicle.

Nice To Haves

• Account management skills and experience in the buy-and-bill and specialty pharmacy market.
• Prior customer-facing responsibility and patient reimbursement experience.
• Residence within the territory geography boundary.

Responsibilities

• Build and maintain professional contacts with office staff in private practices, medical group practices, hospitals, and other parts of the patient care continuum.
• Develop deep market access expertise in the assigned geography and anticipate implications for BMS brands and key competitors in enterprise focus areas and patient support priorities.
• Maintain expertise in the changing healthcare landscape, including market trends and payer dynamics.
• Proactively provide reimbursement-related education to offices and educate staff on enrolling appropriate patients in BMS patient support programs.
• Manage cases reactively for patients enrolled in BMS Hubs, working with office staff to facilitate continuity of care after the clinical decision.
• Share account knowledge and insights compliantly to support the ONE BMS matrix team approach.
• Provide Home Office-approved reimbursement-related updates to the District Manager and sales representatives in the assigned geography, as appropriate.
• Comply with all laws, regulations, and policies governing BMS conduct.
• Collaborate with PASS program management, Access Strategy, Field Sales, and the Market Access Field Team.

Benefits

• Potential eligibility for comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance.
• Flexible Time Off (FTO) for eligible U.S.-based exempt employees, subject to manager approval.
• 11 paid company holidays annually.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer-hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year’s Day.
• Potential eligibility for discretionary incentive cash and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level