Patient Access Support Services, Enterprise Access & Reimbursement Manager - Charlotte, NC Mid-Atlantic Region

Bristol Myers Squibb • Charlotte, NC

10d • Onsite

About The Position

The Enterprise Access & Reimbursement Manager (ARM) is a customer-facing member of Bristol Myers Squibb’s Patient Access Support Services (PASS) organization, focused on the Hematology, Oncology, and Cardiovascular portfolio. The ARM develops strong, long-term customer relationships and represents BMS Patient Access Support and Programs across a defined geography. The role provides access and reimbursement support, education, and resources in a professional, compliant, and ethical manner in support of clinical decisions for patients.

This is a field-based role in the Mid-Atlantic Region, within the Charlotte, North Carolina geography. The ARM collaborates with PASS program management, Access Strategy, Field Sales, and the Market Access Field Team. The role reports to the Region Director of the Mid-Atlantic Region. Overnight travel is estimated at 20%–30%, depending on where the candidate resides in the territory. The candidate is preferred to live within the territory boundary; relocation is not available. A company-provided vehicle is required, and employment offers are contingent on meeting the company’s Qualified Driver requirements.

The posted compensation range is $153,000–$185,400. Employees may also be eligible for discretionary cash incentives and stock opportunities. Benefits may include wellbeing support, retirement and financial protection benefits, medical, dental, vision, life, and disability insurance; paid time off and holidays; and, depending on eligibility, paid sick leave, volunteer days, summer hours flexibility, and leaves of absence.

Requirements

• Bachelor’s degree or equivalent.
• At least 5 years of experience in pharmaceuticals and/or related healthcare experience.
• Strong interpersonal and communication skills.
• Demonstrated strategic analysis, leadership, critical-thinking, leading-without-authority, and effective collaboration skills in a matrix organization.
• Meet the company’s Qualified Driver requirements for operation of a company-provided vehicle.

Nice To Haves

• Account management skills and experience in the buy-and-bill and specialty pharmacy market.
• Prior customer-facing responsibility and patient reimbursement experience.
• Residence within the territory geography boundary.

Responsibilities

• Build and maintain professional contacts with office staff in private practices, medical group practices, hospitals, and other parts of the patient care continuum.
• Develop deep market access expertise in the assigned geography and anticipate implications for BMS brands and key competitors in areas of enterprise focus and patient support priorities.
• Maintain expertise in the changing healthcare landscape, including market trends and payer dynamics.
• Proactively provide reimbursement-related education to offices, including education on enrolling appropriate patients in BMS patient support programs.
• Reactively manage patient cases enrolled in BMS Hubs, working with office staff to facilitate continuity of care after the clinical decision.
• Compliantly share account knowledge and insights to enhance the ONE BMS matrix team approach.
• Provide Home Office-approved reimbursement-related updates to the District Manager and sales representatives in the geography, as appropriate.
• Comply with laws, regulations, and BMS policies governing conduct.

Benefits

• Wellbeing support.
• Retirement and financial protection benefits.
• Medical, dental, vision, life, and disability insurance offerings.
• Flexible Time Off for eligible U.S.-based exempt employees, subject to manager approval.
• Paid company holidays.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year’s Day.
• Potential eligibility for discretionary incentive cash and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level