Patient Access Support Services, Enterprise Access & Reimbursement Manager - Orlando, FL Southeast Region
About The Position
The Enterprise Access & Reimbursement Manager (ARM) is a customer-facing member of Bristol Myers Squibb’s Patient Access Support Services (PASS) organization, focused on the Hematology, Oncology, and Cardiovascular portfolio. The role develops long-term customer relationships and represents BMS Patient Access Support and Programs across an assigned geography. It provides access and reimbursement support, education, and resources in a professional, compliant, and ethical manner to support clinical decisions for patients. The ARM collaborates with the PASS program management team and matrix colleagues across Access Strategy, Field Sales, and the Market Access Field Team. This is a field-based role. The posting contains conflicting geography references: its heading identifies Orlando, Florida and the Southeast Region, while the role description references the Mid-Atlantic Region and Charlotte, North Carolina. The candidate is preferably located within the territory; relocation is not available. Overnight travel is estimated at 20%–30%, depending on the candidate’s residence in the territory. The position reports to the Region Director of the Mid-Atlantic Region. Operating a company-provided vehicle is required, and employment offers are contingent on meeting the company’s Qualified Driver requirements.
Requirements
- Strong interpersonal and communication skills.
- Demonstrated strategic analysis, leadership, critical thinking, ability to lead without authority, and effective collaboration within a matrix organization.
- Bachelor’s degree or equivalent.
- At least 5 years of experience in pharmaceuticals and/or related healthcare.
- Must meet the company’s Qualified Driver requirements to operate a company-provided vehicle.
- Demonstrated strength in BMS values: Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity.
Nice To Haves
- Account management skills and experience in the buy-and-bill and specialty pharmacy market.
- Prior customer-facing responsibility and patient reimbursement experience.
- Preference for residing within the territory geography.
Responsibilities
- Build and maintain professional contacts with office staff in private practices, medical group practices, hospitals, and other points in the patient care continuum.
- Develop deep market access expertise in the assigned geography and anticipate implications for BMS brands and competitors in enterprise focus areas and patient support priorities.
- Maintain expertise in changes to the healthcare landscape, including market trends and payer dynamics.
- Proactively provide reimbursement-related education to offices and educate staff on enrolling appropriate patients in BMS patient support programs.
- Reactively manage patient cases enrolled in BMS Hubs, working with office staff to facilitate continuity of care after clinical decisions.
- Share account knowledge and insights compliantly to support the ONE BMS matrix-team approach.
- Provide Home Office-approved reimbursement-related updates to the District Manager and sales representatives in the assigned geography, as appropriate.
- Comply with all laws, regulations, and BMS policies governing conduct.
Benefits
- Potential eligibility for comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance.
- U.S.-based exempt employees are eligible for Flexible Time Off without a set accrual limit, subject to manager approval, and 11 paid company holidays annually.
- Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires, subject to manager approval, 11 paid company holidays, and 3 optional holidays.
- Depending on eligibility, additional time-off benefits may include paid sick leave, up to two paid volunteer days per year, summer-hours flexibility, and leaves for medical, personal, parental, caregiver, bereavement, or military needs.
- Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
- Potential eligibility for discretionary incentive cash and stock opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
