Enrollment Technician I

KMM Technologies • Columbia, MD

5d • Onsite

About The Position

The Technician, Enrollment I is responsible for ensuring that members are accurately enrolled into CareFirst member enrollment systems in a timely manner, and according to the account contract or service agreement. To accomplish this, the associate in this role may interact and coordinate activity with key client account contacts, subscribers, CareFirst Sales, Underwriting, Finance, and Information Technology associates, as well as associates aligned to the Account Installation department of other BlueCross BlueShield Plans.

Requirements

• High School Diploma or GED
• less than one year experience in membership enrollment, member services, billing, claims operations, and/or data analysis
• Must be able to work effectively in a team environment
• Must be able to adapt swiftly to multiple and rapidly changing priorities
• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software
• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate CareFirst system
• Must be able to use Microsoft Office, specifically Excel

Responsibilities

• Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail.
• Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.
• Complete monthly reconciliation process and resolve discrepancies.
• Coordinate with the Account Installation team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited.
• Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED