Enrollment Agent I

IDEMIA•North Smithfield, RI

6d•$18 - $24•Onsite

About The Position

IDEMIA Public Security, a division of IDEMIA Group, provides biometric-based solutions for public security, justice, public safety, travel and transport, identity, and access control. The Enrollment Agent I role is based at IdentoGO locations and uses biometric technology to support enrollment services and public programs. The agent interacts face to face with customers, captures and processes biometric information, and helps safeguard applicant records and information. The position includes customer service, fingerprinting and other biometric data capture, equipment maintenance and troubleshooting, administrative tasks, and support for enrollment center operations. Local travel may be needed to cover nearby enrollment locations or attend meetings, classes, and workshops. Occasional overnight or air travel may be required, including for training, and travel should not exceed 25% of the time. The work is performed in a general office environment.

Requirements

Must be a U.S. citizen.
High school diploma or equivalent.
At least one year of applicable experience.
Proficiency in Microsoft Office Suite.
Must be at least 18 years old.
Must successfully pass background screening requirements, including criminal history, education, credit, and drug screening, and obtain any required program-specific credentials and certifications.
Ability to travel locally, with occasional overnight travel as required; travel should not exceed 25% of the time.
Evening and weekend work may be required.
Knowledge of customer and personal service, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of electronic equipment, computer hardware and software, applications, and data entry.
Knowledge of administrative and clerical duties and office procedures.
Ability to monitor and assess performance and take corrective action or make improvements.
Integrity, ethics, and honesty.
Ability to stand, sit, walk, bend, reach, carry light items, and operate office equipment with sufficient eye-hand coordination and manual dexterity.
Ability to frequently lift or move materials weighing 10–30 pounds and occasionally lift up to 50 pounds.
Ability to manipulate small objects; normal range of hearing and vision may be required to operate machinery.

Nice To Haves

Previous experience processing credentials.
Previous sales experience.

Responsibilities

Provide superior customer service to internal and external customers.
Perform basic maintenance and troubleshoot fingerprinting and retail equipment, including computer hardware and software.
Verify customer identity and scan required documents into the database system.
Complete required biometric and data capture processes and paperwork for each customer.
Track processing time for each applicant and ensure applicants are processed in the appropriate order.
Capture quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards.
Identify opportunities to provide additional products and services to customers, including upselling retail products and services where applicable.
Follow company and departmental security and confidentiality policies to safeguard applicant documents and information.
Follow Enrollment Center standards, including signage, branding, and employee attire policies.
Perform daily Enrollment Center Sustainment responsibilities.
Perform administrative duties, including timekeeping, shift schedules, daily activity reports, card and equipment inventory, submitting updated enrollment center photos, and requisitioning supplies.
Troubleshoot equipment and arrange modifications when necessary.
Represent the company and supported programs professionally and with a customer-oriented approach.
Support Customer Service Registration and Reservation activities as needed.
Complete assigned time-sensitive trainings and briefings.
Perform similar work-related duties as assigned.