Surveillance Agent I

San Manuel Casinos • Highland, CA

3d • Onsite

About The Position

Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent I supports the safety, security, and integrity of non-gaming areas throughout the property. The role identifies potential risks, supports investigations, and ensures adherence to established policies and procedures. The agent reviews live and recorded video, conducts camera patrols, documents findings, collaborates with casino personnel, and helps maintain surveillance equipment and systems. The primary work environment is a climate-controlled office setting, with travel to meetings, trade shows, conferences, and San Manuel properties. Evening, weekend, and holiday shifts may be required. The position may involve exposure to fumes or airborne particles, including secondhand smoke.

Requirements

• High school diploma or GED.
• At least one year of experience in surveillance, security, or relevant casino work.
• Working knowledge of Microsoft Office 365, including Word, Excel, and Outlook, and research skills.
• Some report-writing knowledge and verbal communication ability.
• Ability to understand and use database management systems and computer technology.
• Ability to work in a fast-paced, high-demand environment.
• Physical ability to exert up to 10 pounds of force occasionally and/or negligible force frequently or constantly, and to lift, carry, push, pull, or otherwise move objects weighing up to 40 pounds occasionally.
• Ability to perform the physical activities relevant to the role, including balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient for conversational communication in person, by videoconference, and over the telephone; speech sufficient to communicate in person, in groups, meetings, by videoconference, and over the telephone.
• Close visual acuity sufficient for analyzing data and figures, transcribing, viewing a computer terminal, reading, and visually inspecting employees, visitors, or facilities.
• Mobility to move safely in an office, walk, stoop, bend, kneel, and enter, exit, and operate a motor vehicle when traveling to events, meetings, conferences, trade shows, and San Manuel properties.
• Endurance to sit, walk, and stand for extended periods and maintain efficiency throughout a full shift and during extended work hours.

Responsibilities

• Analyze recorded and live surveillance video in and around Yaamava’ Resort & Casino to detect suspicious or illicit activity that may pose risks to team members, vendors, guests, Tribal residents, or operations.
• Conduct thorough observations across the gaming facility, event center, venues, and parking structures; produce detailed, well-documented reports supported by precise data entry.
• Manage simultaneous telephone and radio communications in high-pressure situations, accurately capturing, logging, and analyzing information using surveillance software and databases.
• Collaborate and communicate with casino team members and leadership to obtain incident details for investigations, requested reviews, injury or illness claims and reports, and safety risks.
• Perform routine camera patrols of the gaming facility and parking structures to support safety and security.
• Review incidents and export video evidence across Yuhaaviatam of San Manuel Nation-owned and operated properties.
• Maintain an up-to-date understanding of applicable Tribal Gaming Commission internal controls, policies and procedures, federal and state regulations, and Minimum Internal Control Standards, including completing required monthly quizzes and tests.
• Conduct routine camera functionality checks; identify equipment malfunctions, submit detailed technical work orders, and report other surveillance equipment issues.
• Perform other duties as assigned to support department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED