Agent, Surveillance
About The Position
The Surveillance Agent monitors properties owned by the Tribe, with a focus on observing, documenting, and reporting criminal, regulatory, and procedural activities that could negatively affect operations. The position learns and applies fundamental surveillance skills while monitoring casino areas and gaming, cash-handling, and employee activities using CCTV and digital surveillance equipment. The agent documents and reports infractions, maintains accurate activity reports, logs, incident reports, and video records, and coordinates with relevant departments when issues require further investigation or attention. The role also develops a basic understanding of table games, slots, count, and cashier procedures to help identify procedural errors and cheating methods, and learns applicable NIGC minimum internal control standards.
Requirements
- Minimum high school-level education.
Nice To Haves
- Prior gaming experience in surveillance, table games, slots, or cage.
Responsibilities
- Monitor all areas of the casino using CCTV digital equipment.
- Observe, record, and report potential security and safety risks to guests and employees.
- Observe employees participating in cash-handling activities to detect violations of house rules, casino policies, and regulations.
- Observe employees and guests involved in gaming activities to detect violations of house rules, cheating, and fraudulent use of casino property.
- Document and report procedural, criminal, and regulatory infractions.
- Use CCTV and digital surveillance tools to record, label, and store video evidence.
- Learn NIGC minimum internal control standards relevant to casino operations and report infractions to the Gaming Commission.
- Understand departmental policies and procedures affecting casino operations.
- Complete daily activity reports accurately.
- Coordinate with relevant departments when surveillance detects issues requiring further investigation or attention.
- Attend scheduled department meetings and training sessions.
- Develop a basic understanding of table games, slots, count, and cashier procedures, focusing on detecting procedural errors and cheating methods.
- Ensure accuracy and completeness in daily logs, incident reports, and saved video records.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
