Surveillance Agent I
About The Position
The Surveillance Agent I reports to the Surveillance Manager and helps protect and secure the Casino by monitoring Casino activities and auditing for regulatory compliance and adherence to internal policies and procedures. The role monitors Casino areas, conducts employee spot checks, observes gaming-related drops and fills, maintains surveillance documentation, and reports technical issues, suspicious behavior, security or safety risks, improprieties, violations, and illegal activity to appropriate supervisors. The position also responds to authorized requests, while maintaining confidentiality and ethical conduct. The role uses visual and auditory surveillance technology, personal computers, and office equipment. Work involves frequent sitting and intermittent standing, walking, and bending. The work environment may include varying noise levels, low lighting, and cool temperatures of 65 to 70 degrees. Because the Casino operates 24 hours a day, the agent must be willing to work any assigned hours or shifts.
Requirements
- Be at least 18 years of age.
- Have a high school diploma or GED, or successfully complete a pre-employment skills assessment covering basic computer and keyboarding skills, basic math, reading comprehension, and communication skills.
- Pass a basic math test.
- Communicate orally and in writing in English with professionalism, respect, and courtesy.
- Possess proficient computer and technology skills to access data and use office equipment.
- Successfully complete required departmental training, including basic strategy, surveillance equipment and databases, report writing, internal theft, fraud and cheating detection, regulatory standards, Casino departmental policies and procedures, and table games.
- Read and understand HPUL Tribal Gaming Commission Regulations, Minimum Internal Control Standard, and Tribal Internal Control Standards.
- Sign a confidentiality agreement and satisfactorily complete drug screening and background checks; the employer observes federal standards for controlled substances.
- Pass a regulatory suitability background investigation and receive authorization from the Habematolel Tribal Gaming Commission to hold a NIGC key gaming license.
- Be willing to work any assigned hours or shifts.
Responsibilities
- Help ensure the proper protection and security of Casino assets.
- Monitor activity throughout the Casino for compliance with Company policies and procedures, minimum internal controls, and gaming regulations.
- Conduct mini audits of employees to spot-check accuracy in work procedures.
- Observe pit drops, slot drops, chip and paper fills, and related activities.
- Complete and maintain surveillance records and documentation.
- Notify appropriate supervisors about technical issues, suspicious behavior, security or safety risks, improprieties, violations, and illegal activity.
- Assist with and respond to authorized requests in a timely manner.
- Maintain the highest level of confidentiality and ethical behavior.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
