Surveillance Agent I
About The Position
Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent I supports the safety, security, and integrity of non-gaming areas throughout the property. The role identifies potential risks, supports investigations, and ensures adherence to established policies and procedures. It analyzes live and recorded surveillance footage, conducts observations and camera patrols, documents findings, reviews and exports video evidence, and monitors surveillance equipment. The agent also collaborates with team members and leadership, manages communications and information in high-pressure situations, and maintains knowledge of applicable Tribal, federal, and state requirements and internal controls. The primary work environment is a climate-controlled office. The position may require travel to meetings, trade shows, conferences, promotional events, and San Manuel properties. Evening, weekend, and holiday shifts may be required. The role involves extended periods of sitting, walking, or standing; frequent computer use; and occasional lifting or moving objects weighing up to 40 pounds. The employee may be exposed to fumes or airborne particles, including secondhand smoke. Reasonable accommodation will be made in compliance with applicable law.
Requirements
- High school diploma or GED.
- Minimum of one year of experience in surveillance, security, or relevant casino work.
- Working knowledge of Microsoft Office 365, including Word, Excel, and Outlook, and research skills.
- Some report-writing knowledge and verbal communication ability.
- Ability to understand and use database management systems and computer technology.
- Ability to work in a fast-paced, high-demand environment.
- At the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license.
Responsibilities
- Analyze recorded and live surveillance video in and around Yaamava’ Resort & Casino to detect suspicious or illicit activity that may pose risks to team members, vendors, guests, Tribal residents, or operations.
- Conduct thorough observations across the gaming facility, event center, venues, and parking structures, and produce detailed, well-documented reports supported by accurate data entry.
- Manage simultaneous telephone and radio communications in high-pressure environments, accurately capturing, logging, and analyzing critical information using surveillance software and databases.
- Maintain situational awareness and perform complex multitasking responsibilities independently.
- Collaborate and communicate with Casino team members and leadership to obtain incident details for investigations, requested reviews, injury or illness claims or reports, and safety risks.
- Perform routine camera patrols of the gaming facility and parking structures to support the safety and security of team members, vendors, guests, Tribal residents, and operations.
- Conduct reviews and export video evidence for incidents across Yuhaaviatam of San Manuel Nation-owned and operated properties.
- Maintain an up-to-date understanding of applicable Tribal Gaming Commission internal controls, policies and procedures, federal and state regulations, and Minimum Internal Control Standards through required testing and examination, including monthly quizzes and tests.
- Perform routine camera functionality checks, identify equipment malfunctions, submit detailed technical work orders, and report other surveillance equipment issues.
- Perform other duties as assigned to support efficient department operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
