Enrollment Coordinator I

Utah Valley University•UVU Lehi Campus, UT

4d•Onsite

About The Position

Utah Valley University is hiring an Enrollment Coordinator I to support concurrent enrollment programs serving more than 20,000 high school students annually. Based at UVU’s Lehi Campus, the role manages admissions, registration, records, academic scheduling, data systems, and partnerships with high schools and university departments. The position includes mentorship and training from experienced enrollment professionals and contributes to student access and success through technical problem-solving, relationship building, and process improvement. The coordinator supports admissions, registration, records, and scheduling for high school concurrent enrollment students; investigates and resolves errors; maintains accurate information in university and related systems; and works with high school coordinators, students, parents, campus departments, and state partners. The role also supports coordinator onboarding and training, manages access to the high school concurrent enrollment dashboard, and helps organize program events.

Requirements

Graduation from an accredited institution with a bachelor’s degree and one year of professional experience in a related discipline; or a combination of education and experience totaling five years.
Ability to create, implement, and evaluate processes and procedures.
Ability to collaborate with internal and external stakeholders.
Ability to accept feedback and change behavior.
Ability to adapt and adjust for the benefit of the team.
Ability to communicate verbally and in writing.
Ability to think creatively and explore improvements to processes and procedures.
Ability to work and compromise effectively with a team.
Ability to work independently and take initiative.
Ability to meet deadlines despite frequent interruptions and conflicting time demands.
Skills in record management.

Responsibilities

Assist with admissions, registration, and records processes for a caseload of high school concurrent enrollment students.
Document change requests and enter enrollment-system changes, including section changes and student credit-cap increases.
Investigate and resolve admissions, registration, and records errors, and pursue process improvements.
Coordinate with internal UVU departments to support admissions, registration, and other concurrent enrollment functions.
Process and validate enrollment and records exceptions with the UVU Registrar’s Office to ensure data accuracy and policy compliance.
Manage petitions; audit final and missing grades; manage Repeat Reports; correct high school data and SSID numbers; and assist with transcript collection and graduation-date validation.
Assist Institutional Research in collecting, verifying, and correcting institutional data for state reporting.
Collaborate with AS&P Professional Development Managers to create and manage course offerings based on instructor applications and other relevant data.
Tailor course offerings to individual high school sites and build concurrent enrollment courses in the UVU Academic Scheduling CourseLeaf/CLSS application.
Apply scheduling rules and TOPS codes for payment structures, request CRNs, and identify and assign course details.
Update the public course listing webpage and maintain instructor and course information across Banner, Monday.com, and the concurrent enrollment website.
Partner with the AS&P team on FERPA compliance for instructors and assign and audit instructor compliance for course access.
Work with high school coordinators, students, and parents to identify, research, and resolve admissions, registration, records, grade, drop, section-swap, withdrawal, and scheduling concerns.
Resolve conflicts involving high school students, parents, and coordinators, and determine whether escalation to the director is needed.
Provide onboarding and ongoing training for high school coordinators and manage their access to the HSCE dashboard.
Assist in planning and executing events such as the Fall Registration Kickoff, Mid-Year Check In, Virtual Q&A, and End-of-Year Recognition.
Perform other job-related duties as assigned.