Enrollment Technician

Cynet Systems • Columbia, MD

5d • Onsite

About The Position

The Enrollment Technician is responsible for enrolling subscribers and dependents for all lines of business, verifying enrollment status, making changes to membership records, and resolving discrepancies. This role also involves processing terminations, completing monthly reconciliation, and coordinating with other teams to ensure accurate and timely enrollment processes.

Requirements

• High School Diploma or GED.
• Experience in membership enrollment, member services, billing, claims operations, and/or data analysis.
• Microsoft Office.
• Excel.
• Data analysis.
• Ability to work effectively in a team environment.
• Ability to adapt swiftly to multiple and rapidly changing priorities.
• Ability to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software.
• Ability to work effectively with large amounts of member enrollment data with close attention to detail.

Responsibilities

• Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail.
• Verify enrollment status and make changes to membership records.
• Research and resolve enrollment system discrepancies.
• Process membership terminations and other forms of enrollment events.
• Complete monthly reconciliation process and resolve discrepancies.
• Coordinate with the Account Installation team regarding member identification card processes to ensure cards are not released until all enrollment updates are completed and audited.
• Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
• Ensure members are accurately enrolled into member enrollment systems in a timely manner and according to the account contract or service agreement.
• Interact and coordinate activity with key client account contacts, subscribers, Sales, Underwriting, Finance, and Information Technology associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED