Enrollment Technician

Cynet Systems • Baltimore, MD

2d

About The Position

The Enrollment Technician is responsible for managing subscriber and dependent enrollments across various lines of business. This role involves processing enrollment requests, verifying status, making changes to membership records, resolving discrepancies, and coordinating with other teams to ensure accurate and timely processing of enrollments and billing. The position also requires attention to detail, strong customer service skills, and proficiency in relevant software.

Requirements

• 3+ years experience in membership enrollment, member services, billing, claims operations, and/or data analysis.
• High School Diploma or GED.
• Healthcare eligibility and enrollment experience.
• Knowledge of group administration and member enrollment processes.
• Strong customer service and communication skills.
• Attention to detail and data accuracy.
• Experience researching and resolving enrollment discrepancies.

Nice To Haves

• Ability to work effectively in a team environment.
• Ability to adapt swiftly to multiple and rapidly changing priorities.
• Ability to learn and comprehend details of accounts, process flow diagrams, and health insurance enrollment software.
• Ability to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate system.
• Proficiency in Microsoft Office Suite, especially Excel.

Responsibilities

• Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts.
• Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.
• Complete monthly reconciliation processes and resolve discrepancies in a timely manner.
• Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited.
• Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
• May assist with initial training for new hires and training refreshers for experienced hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED