Enrollment & Student Support Technician

Mohave College•Bullhead City, AZ

4d•Hybrid

About The Position

Mohave College is seeking a forward-thinking Enrollment & Student Services Technician who thrives in a fast-paced, technology-driven environment and understands the importance of making every student interaction count. The ideal candidate is tech-savvy, highly organized, and skilled at managing competing priorities while providing responsive, professional, and student-focused service. If you’re someone who embraces new ideas, finds smarter ways to get things done, and can confidently balance multiple responsibilities while keeping the student experience at the forefront, we’d love to have you join our team.

Requirements

Associate's Degree from an accredited institution
Two (2) years or more of experience in an office setting
Or Any combination of education and experience that results in possession of skills, knowledge and behaviors as outlined in the position's core competencies below.

Nice To Haves

Two (2) or more years of experience in a community college or higher education setting.
Multilingual/Spanish speaking encouraged to apply.

Responsibilities

Respond to inbound phone calls, emails, virtual inquiries, and in-person visits related to enrollment and student support services.
Provide accurate, courteous, and professional assistance regarding admissions, registration, advising pathways, financial aid navigation, early college processes, and veteran-related enrollment support.
Build rapport with students through respectful, solution-oriented communication.
Accurately document student interactions in designated systems in accordance with institutional standards.
Assist students with admissions and onboarding processes, residency determination, placement, course selection, and registration changes.
Support the preparation, processing, and maintenance of student records, forms, and correspondence.
Handle sensitive student information in compliance with applicable state and federal regulations, including the Family Educational Rights and Privacy Act (FERPA).
Provide support across enrollment and student support functions, including admissions processing, advising support, early college services, veteran-related enrollment activities, and other student-facing operations as assigned.
Adjust assignments based on enrollment cycles, service demand, and staffing needs.
Support onboarding, orientation, outreach, and retention-related activities through follow-up and communication as directed.
Process records, reports, and documentation with attention to accuracy and completeness.
Identify recurring issues or service barriers and escalate concerns to supervisory leadership as appropriate.
Complete follow-up actions to ensure student inquiries are resolved in a timely manner.
Maintain productivity, quality, and service standards established by the department.
Work collaboratively with Admissions, Advising, Early College, Veteran Services, Financial Aid, Registrar, and Instruction to support coordinated student services.
Participate in training, cross-training, and continuous improvement activities.
Provide informal peer support to new staff as assigned.
Perform other duties of a similar nature or level consistent with the scope of the position.
Responsible for accurate cash handling, including receiving funds from student clubs, fundraisers, tuition, and other departmental activities.
Performs daily cash reconciliation to ensure all transactions are accurately documented, balanced and submitted for review.
Maintains detailed records and promptly addresses discrepancies to support strong fiscal responsibility.