Enrollment Services Specialist I

Texas A&M University System • College Station, TX

4d • $45,000 - $49,500 • Onsite

About The Position

The Office of the Registrar is seeking an Enrollment Services Specialist I to support students, departments, and colleges by providing degree evaluation and curriculum guidance. This position plays a key role in interpreting degree audits in Howdy/Compass, processing requests in the University Adjustment System, and assisting with graduation preparation. The ideal candidate is detail-oriented, collaborative, and passionate about student success. They may also lead projects that enhance enrollment services and academic record integrity.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Knowledge of word processing, spreadsheet, and presentation applications.
• Ability to multitask and work cooperatively with others.
• Knowledge of degree requirements and student records maintenance.
• Ability to adhere to FERPA.

Nice To Haves

• One year of professional experience in higher education.
• Professional experience in a position with admissions, advising or student academic records duties.
• Previous experience in a higher education office of registrar, financial aid, admissions, or advising.
• Experience reviewing and interpreting student academic records, customer service, and student advising.
• Knowledge of student information systems, degree planning, and degree audits.
• Ability to present information clearly and concisely.
• Ability to work with sensitive information and maintain confidentiality.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Proficiency in Microsoft Office Suite, particularly, Word, Excel, PowerPoint and Outlook.
• Proficiency in Banner 9 or other student information systems.
• Proficiency in Image Now or related document imaging software program.
• Knowledge of the Undergraduate Degree Planner application.
• Advanced knowledge of current university regulations, federal regulations, student rules, core curricula requirements, and state laws related to job responsibilities.
• Knowledge of TAMU policies and FERPA.

Responsibilities

• Assists in advising and counseling departmental advisors across campus on individual students’ academic records to determine whether they have met all the academic and legal requirements for graduation. Assists in responding to questions and counselling needs in person, via email, and over the phone from students, departments, and colleges pertaining to the students’ graduation and provides solutions for problems encountered. Assists with questions relating to the Undergraduate Degree Planner application, courses counting for financial aid disbursement, and available reports for all applications.
• Assists in ensuring proper workflow functionality for requested course adjustments, additional curriculum requests, undergraduate curricular exceptions, graduate exceptions, and professional exceptions in the University Adjustment System (UAS).
• Assists in maintaining workflow functionality with requests sent from the Office of Graduate and Professional Studies, the Law School, Qatar, and Galveston in Image Now.
• Ensures proper approvals are provided based on college and dean approval documentation for the university.
• Assists and participates in maintaining knowledge of current and upcoming state statutes as they pertain to student academic records. Interprets and maintains knowledge of current university regulations, federal regulations, student rules, core curricula requirements, and state laws. Assists campus constituency in application of these regulations and laws with respect to individual student records.
• Assists in review of individual students’ academic records to determine whether they have met all the academic and legal requirements for graduation. Assists in making final determination on those students who will be graduating with honors and coordinates the imprinting of honors on the diploma. Communicates deadlines and state policies to prospective degree candidates and campus constituents.
• Assists in the production of the commencement program, ensuring accuracy of degree candidate information and ensuring degree candidates with directory information withheld are notified and not included.
• Assists in maintenance of accurate documentation of processes and procedures for the Administrative Services Team in the Office of the Registrar, particularly procedures related to processes in the University Adjustment System.
• Assists in working daily/weekly reports to ensure the accuracy of graduation applications, diploma fee assessment, and student curriculum information.
• Also assists in working reports relating to directory information withheld for graduation, graduation requirements, and students pursuing a double degree.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month
• Automatic enrollment in theTeacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to freeLinkedIn Learningtraining, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistancefor completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level