Enrollment Services Advisor I

Texas A&M University System • College Station, TX

4d • Onsite

About The Position

As an Enrollment Services Advisor I, you’ll assist prospective, current, and former students with their enrollment needs, including scholarships, financial aid, veteran benefits, billing, registration, and admissions. You’ll also participate in presentations and workshops to support students and their families. We’re looking for a customer service-oriented individual with experience in higher education or advising. If you’re adaptable, comfortable communicating in various formats, and excited to enhance the student experience at Texas A&M, we invite you to apply!

Requirements

• Bachelor's degree or equivalent combination of education and experience
• Four months of student worker, customer service or related experience

Nice To Haves

• Bachelor's degree
• Extensive experience in customer service
• More than one year of experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and student accounts
• Background in general office conditions with much time spent in contact with students
• Experience in advising students in higher education
• Proficient in the use of Microsoft products
• Ability to provide exceptional service to multiple customers
• Knowledge of Student Information Systems
• Knowledge of financial aid counseling, verification, rules, and regulations, student billing, admissions and/or registrar offices
• Knowledge of an enrollment management area focusing on outreach and/or retention
• Ability to develop and make presentations
• Bilingual in Spanish

Responsibilities

• Advises and counsels students and prospective students on resolving their educational questions and concerns including, but not limited to financial matters involving, scholarships, financial aid, business services, registration, enrollment, admissions, and veterans’ benefits
• Guides students and prospective students to appropriate resources and triages questions to the appropriate partner office
• Communicates with current and prospective students via in-person meetings, video conferences, telephone, email, chat messages, etc.
• Reports any concerns to supervisor and assists prospective students in their admissions and enrollment process
• Maintains knowledge of TAMU policies and procedures, as well as knowledge of current federal, state, and institutional policies, procedures and regulations pertaining to enrollment and academic services specialty
• Provides information and advises departments and external customers on TAMU policies and procedures for enrollment and academic services activities
• Prepares documents and correspondence for internal and external customers
• Documents customer interactions in the CRM, SIS, and/or other databases as appropriate, and updates student information in the SIS according to procedure
• Participates occasionally in programs, events, and activities to recruit and/or educate current and prospective students, parents, or departments
• Responds to inquiries about program, events, and seminars, and workshop offerings
• May deliver informational workshops, trainings, and seminars on specialized topics under enrollment and academic services
• May serve on internal department committees or working groups
• May mentor or train new staff through shadowing and observation

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level