Part-Time Enrollment Services Technician

Ocean County College•Main Campus - Toms River, NJ

About The Position

This part-time position provides customer-focused information and assistance to students, faculty, staff, and community residents regarding established enrollment processes and general college policies. The technician assists with enrollment services at any OCC location, supports students’ use of self-service technologies, maintains accurate information in CRM and ERP systems, and responds to inquiries through approved communication and recruitment methods. The role handles confidential information, follows applicable policies and regulations, participates in training across student service areas, and supports student events and related projects.

Requirements

Associate’s degree, or high school diploma/GED plus 2 years of customer service experience.
Prior work experience, preferably in a customer service environment.
Excellent interpersonal, organizational, and verbal and written communication skills.
Prior experience with Microsoft Office Suite.

Nice To Haves

Familiarity with a database software platform.
One or more years of related experience in higher education.
One year of experience using Ellucian (Datatel) Colleague or another comparable student service system.
Conversational Spanish bilingual ability.

Responsibilities

Assist students with Admissions, Registration, Financial Aid, Advising, and payment at any OCC location, providing excellent customer service.
Deliver timely and efficient client service and handle confidential information.
Interpret and adhere to established federal, state, local, and institutional policies and regulations, including FERPA, and seek guidance from designated staff when necessary.
Participate in training programs in all student service areas and attend commencement ceremonies, registration days, and other student events as directed.
Use CRM and ERP systems to maintain accurate databases, align and track communications, and assist with enhancing enrollment campaigns.
Educate and empower students to use enrollment services self-service technologies, including Student Planning, self-service portals, and online applications.
Use appropriate processes to communicate with students through various technologies.
Initiate and respond to inquiries through approved recruitment campaigns and techniques using prompt and effective contact methods.
Respond positively to student inquiries, assist staff in a fast-paced environment, and elevate more complex inquiries to appropriate parties.
Perform related projects and duties as assigned.