Enrollment Services Associate

San Joaquin Valley College•Sacramento, CA

10d

About The Position

The Enrollment Services Associate ensures prospective and enrolled students receive timely, accurate, compliant information and excellent customer service. The role primarily serves students interested in San Joaquin Valley College core or linear programs, which typically begin every 5 to 16 weeks and may include onsite, blended, and fully online certificate and degree programs, as well as degree completion programs. The associate schedules and conducts interviews with prospective students, explains educational programs, expected outcomes, student services, and financial considerations, and evaluates candidates’ appropriateness for enrollment. The associate follows up with interviewed and enrolled students through matriculation, coordinates with Student Finance, maintains detailed student information system records, and supports students through application steps and required documentation. This position has no direct supervisory responsibilities.

Requirements

Associate degree required.
Minimum of 3 years of high-volume, fast-paced customer service experience.
Superior organizational, problem-solving, multitasking, and time management skills.
Excellent interpersonal, written, and oral communication skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, Visio, Excel, and PowerPoint; intermediate Excel skills are specified.
Experience with customer relationship management solutions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where needed.

Nice To Haves

Bachelor’s degree preferred.
Prior Enrollment Services or Admissions experience.
Non-durable sales experience.

Responsibilities

Ensure recruiting activities comply with applicable laws and regulations and uphold the College’s conduct and ethics expectations.
Conduct a high volume of outbound calls and interviews with prospective students, providing accurate program, outcome, student services, and financial information while determining candidate appropriateness for enrollment.
Meet or exceed performance metrics and individual production goals.
Manage workflows and conduct regular outreach and follow-up with prospective students, interviewed students, and enrolled students through matriculation.
Learn detailed information about campus program offerings and communicate only accurate information, using resources and subject matter experts as appropriate.
Partner daily with Student Finance and interviewed students to provide information for informed enrollment decisions and communicate next steps clearly.
Update the Student Information System with detailed notes after contacts with prospective and enrolled students.
Help students navigate enrollment timelines and collect the information and documents required before classes begin.
Prepare for and participate effectively in student review meetings.
Network to develop professional relationships that generate inquiries and referrals.
Provide accurate and timely enrollment forecasts.
Act on feedback and coaching; demonstrate initiative, self-management, analytical and problem-solving ability, multitasking, and time management.
Use enrollment services tools and student information system data, along with student review meetings, to balance interviewing and follow-up work and meet or exceed individual goals.
Work effectively as part of a team in support of campus goals and objectives.
Maintain effective communication with College departments and engage with the campus community, cross-departmental meetings, events, and activities as appropriate.
Complete other duties as assigned.