Enrollment Services Associate

Clover Park Technical College•Lakewood Campus and South Hill Campus, WA

6d•Onsite

About The Position

The Enrollment Services Associate provides customer service to Clover Park Technical College students, faculty, staff, and visitors with a student-centered equity mindset. The role supports the College’s mission by enrolling students in programs, helping students modify class schedules, reviewing transcripts and other placement measures for entrance requirements, and responding to inquiries through telephone, email, in-person, and other approved service channels in accordance with College policies and procedures. The position has a significant focus on data entry and records processing. This is an in-person position with a regular schedule of 7:30 a.m. to 4:30 p.m.; occasional evening hours may be required. The full annual salary range is $56,611.48 to $73,881.92. Successful candidates are typically hired at the beginning of the range (Level D, Step 3), with scheduled increases under the applicable Collective Bargaining Agreement. The position is represented by the Clover Park Federation of Classified Employees, Local 4789.

Requirements

High school diploma.
Experience in a customer service role.
Experience with data entry, including attention to detail and accuracy.
Intermediate experience and knowledge of computer applications such as Excel, Access, SharePoint, or Word.
Demonstrated ability to problem-solve and troubleshoot errors.
Ability to work under pressure and handle high-volume services.
Ability to handle stressful situations and interactions with students while maintaining high-quality student service and experience.
Ability to build and foster positive relationships with students, staff, faculty, and community members.

Nice To Haves

Experience working in a college office environment, preferably in Student Services.
Experience with Washington State Community and Technical Colleges and a student management system or PeopleSoft.

Responsibilities

Process admission applications, including fraud reviews and research, enrollment transactions, transcript requests, and enrollment and degree verifications.
Assist with quarterly registration processes and respond to inquiries about admissions, registration, and College services through various communication channels.
Perform basic credential and award-related tasks, including reviewing and setting placement scores using multiple measures and assisting with printing and mailing awards.
Enter student data in the PeopleSoft student management system and review transactions for accuracy.
Troubleshoot PeopleSoft transaction-processing errors, such as registration issues and account holds.
Provide customer service consistent with CPTC C.A.R.E.S. and Student Experience expectations.
Maintain working knowledge of College and website services, resources, tools, programs, entry requirements, course requisites, and program maps or education plans to assist students.
Maintain knowledge of FERPA, College policies, and federal and state rules and laws related to department services.
Provide basic information about residency, tuition waivers, general petitions, and other departmental review and determination processes.
Perform regular daily system audits related to student admission and enrollment, participate in PeopleSoft training and continuous learning, and assist with data cleanups and corrections.
Participate in admissions and registration events, department information sessions, and activities supporting student engagement, retention, completion, and EDI initiatives.
Assist with departmental and divisional goals, activities, and projects; participate in scheduled training and EDI professional development; attend conferences as funding allows and as requested; and serve on campus committees as assigned.
File and archive student records, assist with quarterly drops for nonpayment as needed, and contribute to the College’s strategic, enrollment management, and EDI plans.
Perform other duties as assigned.