Enrollment Services Associate

San Joaquin Valley College•San Leandro, CA

About The Position

The Enrollment Services Associate ensures prospective and enrolled students receive timely, accurate, and compliant information and excellent customer service. The role promptly schedules and conducts interviews with prospective students, explains educational programs, expected outcomes, student services, and financial considerations, and determines whether candidates are appropriate for enrollment. It follows up with interviewed and enrolled students through matriculation. The position primarily supports students interested in San Joaquin Valley College core or linear programs, which typically start every 5 to 16 weeks and may include onsite, blended, and fully online certificate, degree, and degree-completion programs. The Associate works toward individual production goals and campus objectives, maintains accurate student records and enrollment forecasts, and collaborates with Student Finance and other College departments. Starting pay is $25.00–$29.00 per hour. This position has no direct supervisory responsibilities.

Requirements

Associate degree required.
At least 3 years of high-volume, fast-paced customer service experience.
Superior organizational, problem-solving, multitasking, and time-management skills.
Excellent interpersonal, written, and oral communication skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, Visio, Excel, and PowerPoint; intermediate Excel skills are specified.
Experience with customer relationship management solutions.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Successful candidates will undergo background screening that includes education verification, county and national criminal background checks, a motor vehicle report, Social Security number trace and verification, and address history search. Additional checks may apply depending on the position.

Nice To Haves

Bachelor's degree preferred.
Prior Enrollment Services or Admissions experience.
Non-durable sales experience.

Responsibilities

Ensure recruiting activities comply with applicable laws and regulations and uphold the College's conduct and ethics expectations.
Conduct a high volume of outbound telephone calls and interviews with prospective students, providing accurate information about programs, expected outcomes, student services, and financial considerations while assessing enrollment appropriateness.
Meet or exceed performance metrics and individual production goals.
Manage workflows and conduct regular outreach and follow-up with prospective students, interviewed students, and enrolled students through matriculation.
Learn campus program offerings in detail and communicate accurate information, using resources and subject matter experts as appropriate.
Partner daily with the Student Finance team and interviewed students to provide information for informed enrollment decisions and clarify next steps.
Update the Student Information System with detailed notes after each contact with prospective or enrolled students.
Help students navigate enrollment timelines and gather required information and documents before classes begin.
Prepare for and participate effectively in student review meetings.
Network to develop professional relationships that generate inquiries and referrals.
Provide accurate and timely enrollment forecasts.
Receive and act on feedback and coaching.
Use enrollment services tools and student information system data to balance interviewing with follow-up and meet or exceed individual goals.
Demonstrate initiative, self-management, analytical and problem-solving skills, multitasking, and effective time management.
Work effectively as part of a team in support of campus goals and objectives.
Maintain effective communication with College departments and engage with the campus community, including cross-departmental meetings, events, and activities as appropriate.
Complete other duties as assigned.