Enrollment Services Representative

Cuyahoga Community College•Warrensville Hts, OH

1d•Onsite

About The Position

The Enrollment Services Representative provides first-level enrollment support in admissions, registration, cashiering and student-fee payments, financial aid, scholarships, and general information. The role supports student satisfaction, quality, and accuracy by responding to inquiries, making referrals, and providing in-person, telephone, and online service. It also performs enrollment functions that support office operations. The position is part-time and based at the Eastern Campus. The schedule is Monday, Tuesday, Thursday, and Friday from 10 a.m. to 3 p.m., with occasional Saturdays during peak periods. It is a union support-staff position reporting to the Associate Director, Enrollment Center.

Requirements

Associate degree.
Two years of equivalent full-time clerical experience in an office environment.
One year of equivalent full-time student services experience in an educational setting.
Experience with an integrated student software system.
Keyboarding skills and basic grammar and math skills.
Standard-level word processing skills, including MS Word, and standard-level spreadsheet skills, including MS Excel.
Ability to understand and use third-party software for student transactions, such as Sally Mae, Bosscars, and BlackBoard.
Ability to exercise good judgment and discretion.
Excellent written, verbal, and interpersonal communication skills.
Strong student customer service skills and ability to develop and sustain productive customer relationships.
Ability to interact professionally with internal and external customers in person, online, and by telephone.
Ability to perform detailed work accurately and with attention to detail.
Ability to handle multiple tasks and prioritize work effectively.
Sensitivity to the needs of a diverse population.

Nice To Haves

Bachelor's degree.
Five years of direct student services work experience at a higher education institution.
Knowledge and experience with BANNER student information and related student transaction systems.

Responsibilities

Assist with processing academic records.
Greet visitors, answer inquiries from current and prospective students, provide information and referrals, and schedule appointments as appropriate.
Assist students with information requests and registration processing in person, online, and by telephone.
Help students complete required forms, validate forms for accuracy, and process them as needed.
Access, enter, and retrieve data in BANNER and other data systems.
Maintain files and records and use scanning technology to update electronic files.
Accept, review for completeness and accuracy, process, and update student information and documents in college-wide databases and systems.
Answer questions and assist with FAFSA completion; explain fund disbursement procedures and review student tracking and award status.
Provide scholarship and student loan information and answer questions about Standards of Academic Progress.
Receive Emergency Funds requests.
Review High School, GED, and Ability-To-Benefit documents and update the student information system.
Accept Selective Service information.
Inform students of academic status and accept readmission appeals.
Process registration payments, payments for services, sales, fines, and items held for safekeeping.
Rotate between in-person and electronic customer service duties.
Reconcile BANNER sessions and prepare bank deposits, including balancing the cash drawer within specified procedural limits.
Process My Tri-C Card requests, authorization forms, and related transactions.
Answer questions about student accounts, transactions, book authorizations, collections, and other requested information.
Learn and comply with applicable laws, regulatory requirements, and College policies and procedures.
Anticipate and meet customer needs accurately and professionally, with a commitment to customer satisfaction.
Perform other related duties as assigned.