Enrollment Services Associate

San Joaquin Valley College•Phoenix, AZ

About The Position

The Enrollment Services Associate ensures prospective and enrolled students receive timely, accurate, compliant information and excellent customer service. The role schedules and conducts interviews with prospective students, explains educational programs, expected outcomes, student services, and financial considerations, and assesses candidates’ appropriateness for enrollment. The associate follows up with interviewed and enrolled students through matriculation and primarily supports students interested in core or linear programs, which may include onsite, blended, or fully online certificate, degree, and degree-completion programs. The position requires compliant recruiting practices, high-volume outbound calls and interviews, consistent follow-up, accurate student information system records, and collaboration with Student Finance and other College departments. The associate manages enrollment workflows, helps students navigate application timelines and required documentation, contributes to forecasts and campus goals, and responds to feedback and coaching. This position has no direct supervisory responsibilities.

Requirements

Associate degree required.
At least 3 years of high-volume, fast-paced customer service experience.
Superior organizational, problem-solving, multitasking, and time-management skills.
Excellent interpersonal, written, and oral communication skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, Visio, Excel, and PowerPoint.
Experience with Microsoft Office Suite and intermediate Excel skills, as well as experience working with customer relationship management solutions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Bachelor’s degree preferred.
Prior Enrollment Services or Admissions experience.
Non-durable sales experience.

Responsibilities

Ensure recruiting activities comply with applicable laws and regulations and uphold the College’s conduct and ethics expectations.
Conduct high-volume outbound calls and interviews with prospective students, providing accurate information about programs, outcomes, student services, and financial considerations while assessing candidates’ suitability for enrollment.
Meet or exceed performance metrics and individual production goals.
Manage workflows and conduct regular outreach and follow-up with prospective students, interviewed students, and enrolled students through matriculation.
Learn detailed information about campus program offerings, communicate only accurate information, and consult resources and subject matter experts as appropriate.
Partner daily with the Student Finance team and interviewed students to provide information for informed enrollment decisions and communicate next steps.
Update the Student Information System with detailed notes after each contact with prospective or enrolled students.
Help students navigate enrollment processes, timelines, and the collection of information and documents required before classes begin.
Prepare for and participate effectively in student review meetings.
Network to develop professional relationships that generate relationship inquiries and referrals.
Provide accurate and timely enrollment forecasts.
Act on feedback and coaching, and use initiative and self-management to support effective analytical, problem-solving, multitasking, and time-management practices.
Use enrollment services tools and student information system data, along with student review meetings, to balance interviewing and follow-up work and meet or exceed individual goals.
Work effectively with the team in support of campus goals and objectives.
Maintain effective communications with all College departments and engage with the campus community, cross-departmental meetings, events, and activities as appropriate.
Complete other duties as assigned.