Substitute Enrollment Services Specialist, bilingual, part-time

College of the Desert•Indio, CA

12d•Onsite

About The Position

College of the Desert is seeking a bilingual English/Spanish Enrollment Services Specialist to provide administrative and student enrollment support. Under the direction of the Director of Educational Centers or an assigned supervisor, the specialist performs a range of administrative duties and communicates with students, staff, and the public in both languages. The role supports admission, registration, enrollment, financial aid, student records, and related services while applying district, state, and federal rules and procedures. This is a temporary, part-time position scheduled for 24 hours per week, Monday through Thursday from 11:00 a.m. to 5:00 p.m. The primary location is the Indio Campus; schedule and location may change based on District needs. The position requires on-site work in an office environment, with frequent interruptions and travel to local and regional sites.

Requirements

Equivalent combination of education and experience to two years of college-level coursework with a grade of C or better.
Two years of increasingly responsible work experience in an educational setting or student service area.
Ability to communicate clearly and concisely, orally and in writing, in both English and Spanish.
Knowledge of office operations, procedures, practices, and equipment.
Knowledge of applicable word processing, spreadsheet, database, and email software.
Knowledge of record-keeping techniques and alphabetical and numerical filing systems.
Knowledge of correct English and Spanish usage, grammar, spelling, punctuation, and vocabulary.
Ability to perform varied administrative duties, assemble data for reports, and maintain complex files and records.
Ability to interpret and apply departmental rules, policies, and procedures.
Ability to operate modern office machines and equipment and establish cooperative working relationships.
Ability to meet schedules and timelines and prepare correspondence and related materials in English and Spanish.
Ability to bend at the waist, kneel, or crouch to file materials, and sit or stand for extended periods.

Responsibilities

Provide collaborative service to internal and external stakeholders.
Support the supervisor with administrative duties, including handling mail, receiving visitors, answering calls and emails, referring inquiries, maintaining files, preparing reports, and coordinating communications and activities.
Review documents, records, and forms for accuracy, completeness, and compliance; prepare routine correspondence and compile data for reports.
Communicate information in English and Spanish in person, by telephone, and electronically, including matters requiring judgment and interpretation of policies and regulations.
Arrange and schedule meetings, workshops, appointments, and conferences; prepare materials and take notes as assigned.
Assist with selecting and training student workers and others, and provide work direction and guidance.
Operate office equipment and software, including computers, copiers, fax machines, calculators, and document imaging equipment.
Provide admission, registration, and enrollment support for credit and non-credit district programs; review documents for compliance and handle student records confidentially.
Explain college and program fees, student records, enrollment, and registration procedures, and notify students of outstanding materials.
Assist with registration, enrollment, adds, drops, grade changes, incompletes, repeat courses, and exceptions; process and document requests when appropriate.
Provide general information about financial aid, scholarships, and related programs, and assist with completing financial aid forms and applications.
Assist with application processes, assessment test scheduling, student registration, fee processing, and organization and routing of student documents.
Provide information and referrals to current and incoming students about college regulations, programs, services, academic majors, degrees, certificates, admissions, matriculation, financial aid, residency, and support services.
Support Counseling faculty by processing and routing forms as instructed.
Assist with creating and distributing promotional materials, reports, memorandums, and notifications in English and Spanish, including maintaining web pages and social media sites.