CDSO Enrollment Counselor – Lead Nurture & Application Administration

The University of Texas at Austin • Austin, UT

26d • Hybrid

About The Position

The Enrollment Counselor – Lead Nurture & Application Administration supports the School of Computing’s Computer and Data Science Online (CDSO) administrative team. CDSO administers UT Austin’s online graduate programs: the Master of Computer Science, Master of Artificial Intelligence, Master of Data Science, and a stackable Graduate Certificate in AI/ML. The programs serve several thousand working-professional students each year.

The counselor is the primary relationship manager for prospective students and, in collaboration with the Assistant Director for Admissions, manages administrative functions of the application process. The role uses data-driven lead nurturing, supports efficient application review, and coordinates hand-offs to academic staff to increase qualified applications and admitted-applicant yield. The position is based at the UT Main Campus, with flexible scheduling and hybrid work eligibility. Work takes place under standard office conditions, with occasional evening or weekend outreach during peak recruiting periods.

Requirements

• Bachelor’s degree and two years of professional experience in higher-education recruitment, admissions, advising, sales, or a comparable relationship-management role; relevant education and experience may be substituted as appropriate.
• Demonstrated success administering application processes.
• Outstanding attention to detail.
• Strong verbal, written, and interpersonal communication skills.
• Experience with CRM systems, preferably Salesforce, marketing automation platforms, and basic data analysis.
• Commitment to student-centered service.

Nice To Haves

• Master’s degree.
• Experience with at-scale or online graduate programs.
• Familiarity with UT Austin systems and policies.
• Spanish or another second-language proficiency.
• Knowledge of computer science or data-science disciplines.

Responsibilities

• Provide personalized guidance to prospective students through email and webinars, explaining program fit, requirements, and next steps.
• Administer the admissions workflow for more than 10,000 applications annually across Salesforce, Smartsheet, and UT systems, including moving applicants through stages, assigning faculty readers, auditing cohort data, processing cancellations, and coordinating decision-release communications.
• Identify opportunities to improve and streamline admissions procedures.
• Share prospective-student questions and insights with the marketing team, advise on useful content, and copy-edit outbound materials for accuracy and resonance.
• Drive application conversion through targeted email nudges, missing-document monitoring, and coaching applicants through barriers to file completion.
• Maintain knowledge of CDSO curricula, policies, tuition, and financing; respond to routine and complex inquiries and coordinate with admissions, registrar, and student-success teams for seamless hand-offs.
• Represent CDSO at orientations, live Q&As, conferences, and partner events, promoting the programs’ access-and-affordability mission.
• Analyze application-funnel and student-success data and recommend access-oriented improvements.
• Perform other related duties as program needs evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level