Enhanced Scheduler

Intermountain Health

1d•$20 - $31•Onsite

About The Position

The Enhanced Scheduler registers and schedules patients at Intermountain Healthcare facilities across the system, aiming to exceed customer expectations. The role supports a streamlined patient experience by scheduling and registering services in one telephone call, reviewing insurance benefits, estimated costs, and payment options, and gathering or confirming demographic, clinical, procedural, and preparation information with patients or their representatives. The Enhanced Scheduler also provides a single point of contact for referring offices and serves as a liaison between physician offices and facility departments across multiple service lines.

Requirements

Excellent communication and interpersonal skills.
Experience managing multiple tasks or priorities.
Working knowledge of word processing, spreadsheet, email, and calendaring programs.
Typing proficiency.
Ability to work effectively in time-sensitive situations.
Independent and critical decision-making skills.

Nice To Haves

Bilingual Spanish-speaking ability.
Knowledge of medical terminology.
Knowledge of CPT/ICD codes.
Two years of experience in patient access, or two years of experience and extensive knowledge in the health insurance industry, including commercial insurance, Medicare, and Medicaid; health claims billing; or third-party contracts.

Responsibilities

Verify the accuracy of EMPI links.
Identify and report possible compromised records or identity theft.
Gather and verify registration and scheduling information from customers.
Enter accurate patient demographic, insurance, scheduling, and admission information into the appropriate database.
Explain legal documents in accordance with regulatory requirements.
Discuss insurance benefits, estimated costs, financial obligations, and possible financial assistance with patients or representatives.
Explain billing processes and maintain reasonable position statistics.
Coordinate with physicians, physician office staff, and ancillary departments to obtain patient orders and diagnoses.
Provide information about examinations, pre-examination instructions, preparation requirements, timetables, and way-finding.
Coordinate patient appointments between multiple system locations.
Document patient discussions in software and maintain accurate records for follow-up.
Complete required procedural, operational, and compliance training and updates.
Greet patients and clients in person and by phone, demonstrating empathy and positive interpersonal skills in keeping with Intermountain's mission, vision, and values.
Meet expected productivity, quality, and department standards.
Handle difficult customer situations tactfully and apply Healing Commitment principles to achieve positive service recovery.
May lead, mentor, or train new employees.