Enhanced Scheduler

Intermountain Health•St. Vincent Regional Hospital - Cancer Centers of Montana, MT

4d•$20 - $31•Onsite

About The Position

The Enhanced Scheduler registers and schedules patients at Intermountain Healthcare facilities system-wide, ensuring that processes and procedures exceed customer expectations. The position supports the patient experience by providing a single telephone contact for scheduling and registration, reviewing insurance benefits, estimated costs, and payment options, and obtaining or reviewing demographic, clinical, procedural, and preparation information with patients or their representatives. The role also supports providers by serving as a single point of contact for referring offices and liaising between physician offices and facility departments across multiple service lines. The Enhanced Scheduler enters accurate information into appropriate databases, coordinates appointments across system locations, documents patient discussions, and maintains expected productivity, quality, and department standards. The position may lead, mentor, or train new employees.

Requirements

Excellent communication and interpersonal skills.
Experience managing multiple tasks or priorities.
Working knowledge of word processing, spreadsheet, email, and calendaring programs.
Demonstrated typing proficiency.
Ability to work effectively in time-sensitive situations.
Independent and critical decision-making skills.

Nice To Haves

Bilingual Spanish-speaking ability.
Knowledge of medical terminology.
Knowledge of CPT/ICD codes.
Two years of experience in patient access, or two years of experience and extensive knowledge in the health insurance industry, including commercial insurance, Medicare, and Medicaid; health claims billing; or third-party contracts.

Responsibilities

Verify the accuracy of EMPI links and identify and report possible compromised records or identity theft.
Gather and verify registration and scheduling information from customers.
Enter accurate patient demographic, insurance, scheduling, and admission information into the appropriate database.
Explain legal documents in accordance with regulatory requirements.
Discuss insurance benefits, cost estimates, financial obligations, and financial assistance needs with patients or representatives.
Explain billing processes and maintain position-related statistics.
Coordinate with physicians, physician office staff, and ancillary departments to obtain orders and diagnoses.
Provide information about examinations and pre-examination instructions, including preparation requirements, timetables, and way-finding as needed.
Coordinate patient appointments between multiple locations in the system.
Document patient discussions in software and maintain accurate records for follow-up.
Complete required procedural, operational, and compliance training and updates.
Greet patients and clients in person and by phone, responding with empathy and positive interpersonal skills while upholding Intermountain's mission, vision, and values.
Maintain expected productivity, quality, and department standards.
Handle difficult customer situations tactfully and use Healing Commitment principles to support positive service recovery.
May lead, mentor, and/or train new employees.