Enhanced Registrar

Intermountain Health•Hurricane, WV

5d•$19 - $26•Onsite

About The Position

The Enhanced Registrar provides friendly, courteous, and professional service while registering patients across multiple service lines. The position gathers, verifies, and enters demographic, financial, and clinical information from patients or their representatives to support accurate registration, billing, reporting, and analysis. The role also helps patients understand financial and legal documents, coordinates on insurance and out-of-network issues, answers billing-process questions, and supports a positive, seamless check-in experience. The position is based at the Hurricane Valley Satellite ED in Hurricane, Utah. The scheduled shift is Monday through Thursday, 4:30 p.m. to 11 p.m., for 26 hours per week. Evening, night, and weekend shift differentials are available. The hourly range is $18.85 to $25.61, depending on experience.

Requirements

Three years of customer service experience within the last five years.
Negotiation or collection experience within the last three years.
Experience working effectively in time-sensitive situations, multitasking, and making prompt, responsible decisions.
Demonstrated typing proficiency.
Basic computer skills.
Excellent communication and interpersonal skills.
Ability to communicate information to others.
Ability to operate computers and other office equipment, including moving fingers and hands.
Ability to see and read computer monitors and documents.
Ability to remain sitting or standing for long periods while working on a computer, telephone, or other equipment.

Nice To Haves

Bilingual fluency in English and Spanish.
Registration experience on Tandem or iCentra.
Data entry or clerical experience in a medical office setting.
Working knowledge of medical terminology.

Responsibilities

Verify the accuracy of EMPI links and identify and report possible linking problems and identity theft.
Gather, verify, and enter patient demographic, insurance, and admission information accurately into a database.
Register patients for multiple service lines using the appropriate patient service types; may register for all service lines within a facility.
Explain legal and regulatory documents, which may include Advance Directives, MSP, Surgical H&P, Consent and Conditions of Admission, HIPAA Notice of Privacy Practices, and Medicare or Tricare notices.
Complete financial screening questions to identify potential funding sources.
Use appropriate tools and facility contracts to discuss finances with patients or representatives, including copays, deposits, insurance benefits, non-coverage issues, cost estimates, financial obligations, payment arrangements, financial assistance, and rescheduling.
Coordinate with physician offices, clinical staff, and patients on out-of-network issues so patients can maximize insurance benefits; consider patient-specific conditions when evaluating rescheduling with a participating provider.
Answer patient questions about billing processes and provide way-finding as needed.
Maintain quality and productivity statistics determined reasonable for the position.
May lead or train new employees.
May perform cashiering and hospital reception duties.
Cross-train to cover shifts in other departments when short-staffed and on holidays; holiday coverage may include the ED.
Work with patients, department staff, and physicians to complete registration information, direct patients appropriately, maintain department schedules, and support a positive check-in process.
Work assigned admitting reports and Case Mix errors promptly to ensure statistical reports are correct for analysts.
Set a positive tone as patients' first interaction with the hospital.
Support hospital-specific patient engagement initiatives as directed by a supervisor or manager.
Support the facility in achieving desired NRI National Research Institute and HCHAPS standards.