Enhanced Scheduler

Intermountain Health

2d•$20 - $31•Onsite

About The Position

The Enhanced Scheduler registers and schedules patients at Intermountain Healthcare facilities system-wide, working to ensure processes and procedures exceed customer expectations. The role supports a streamlined patient experience by providing one telephone call to schedule and register services, reviewing insurance benefits, estimated costs, and payment options, and obtaining or reviewing necessary demographic, clinical, procedural, and preparation information with the patient or representative. The Enhanced Scheduler also supports referring providers by serving as a single point of contact for physician offices and acting as a liaison between those offices and facility departments across multiple service lines. The position is based at Primary Children's Outpatient Clinic in Salt Lake City, Utah, and is scheduled for 40 hours per week, Monday through Friday, 7:45 a.m. to 4:45 p.m., with no holidays or weekends. The hourly range is $20.35–$30.97, depending on experience.

Requirements

Excellent communication and interpersonal skills.
Experience managing multiple tasks or priorities.
Working knowledge of word processing, spreadsheet, email, and calendaring programs.
Typing proficiency.
Ability to work effectively in time-sensitive situations.
Independent and critical decision-making skills.

Nice To Haves

Bilingual Spanish-speaking ability.
Knowledge of medical terminology.
Familiarity with CPT and ICD codes.
Two years of experience in patient access, or two years of experience and extensive knowledge in the health insurance industry, including commercial insurance, Medicare, and Medicaid, health claims billing, or third-party contracts.

Responsibilities

Verify the accuracy of EMPI links and identify and report possible compromised records or identity theft.
Interact with customers to gather and verify required registration and scheduling information.
Enter patient demographic, insurance, scheduling, and admission information accurately into the appropriate database.
Explain legal documents in accordance with regulatory requirements.
Discuss insurance benefits, cost estimates, financial obligations, and possible financial assistance with patients or representatives.
Explain billing processes and maintain reasonable position-related statistics.
Coordinate with physicians, physician office staff, and ancillary departments to obtain patient orders and diagnoses.
Provide information about examinations and pre-examination instructions, including preparation requirements, timelines, and way-finding as needed.
Coordinate patient appointments across multiple locations in the system.
Document patient discussions in software and maintain accurate records for follow-up.
Complete required procedural, operational, and compliance training and updates.
Greet patients and clients in person and by phone, responding with empathy and positive interpersonal skills in accordance with Intermountain's mission, vision, and values.
Meet productivity, quality, and department standards.
Handle difficult customer situations tactfully and apply Healing Commitment principles to achieve positive service recovery.
May lead, mentor, or train new employees.