Enhanced Scheduler Surgical Services
About The Position
The Surgery Scheduler manages the logistics of booking surgeries and coordinates between providers, provider office teams, patients, hospital departments, and facility subspecialties to ensure operating rooms, equipment, and staff are ready. The role schedules patients at Intermountain Healthcare hospitals and follows processes and procedures in EPIC. It provides accurate demographic, clinical, procedural, and preparation information, and serves as a single point of contact for referring offices. As an introductory representative of the facility, the scheduler is expected to exceed customer expectations. The position is based at Intermountain Health American Fork Hospital in American Fork, Utah, and is scheduled for 20 hours per week. The listed schedule is Monday and Tuesday, 0700–1200, and Wednesday and Thursday, 0900–1400, with Fridays off. The hourly range is $20.35–$30.97, dependent on experience.
Requirements
- Basic computer literacy, including the ability to accurately enter, update, and retrieve information using standard computer systems.
- Demonstrated customer service skills, including answering patient questions professionally, empathetically, and clearly.
- Ability to collaborate effectively with cross-functional teams.
- Strong organizational and communication skills, attention to detail, and ability to multitask in a fast-paced environment.
Nice To Haves
- Knowledge of medical terminology or entry-level medical training.
- Previous experience with scheduling or a similar role.
- Experience using electronic medical record (EMR) systems, including Epic.
Responsibilities
- Maintain the surgery schedule, provide necessary patient information for the correct operating room, and coordinate with providers and provider offices.
- Coordinate patient placement in the schedule and ensure required equipment, implants, and room availability are arranged before procedures.
- Communicate detailed arrangements, including patient arrival and procedure times.
- Answer patient questions using customer-service phone skills, empathetic listening, and professional communication.
- Work with subspecialty teams to verify required implants, supplies, and equipment.
- Assist with cancellations by identifying reasons, recording complete notes, and sharing pertinent information.
- May learn billing and auditor roles.
Benefits
- Benefits eligible.
- A benefits package described as supporting well-being across physical, mental, and other aspects of life.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
