Engineering Technician II, Field Service

ASM•Austin, TX

3d•Hybrid

About The Position

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission As a Field Service Technician at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety. This position offers the opportunity to work with cutting-edge semiconductor technology, collaborate with global teams, and support customers across domestic and international locations. This position may be filled on either a day shift or night shift schedule based on business needs. Day shift operates Monday through Friday from 8:00 AM to 5:00 PM. Night shift positions operate Monday through Friday from 6:00 PM to 2:00 AM and are dedicated to supporting customer operations during overnight production hours.

Requirements

Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
5+ years of field service, customer support, semiconductor manufacturing, or related experience supporting complex capital equipment.
Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems.
Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
Experience performing preventive maintenance, installations, repairs, and system diagnostics.
Working knowledge of oscilloscopes, digital voltmeters (DVMs), and other diagnostic tools.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications.
Ability to work independently with limited supervision and thrive in a team environment.
Customer-focused mindset with a positive, professional attitude.

Nice To Haves

Experience supporting semiconductor capital equipment in wafer fabrication environments.
Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
Experience with RF plasma technologies.
Familiarity with robotics, motion control systems, and microprocessor-based controllers.
Understanding of software fundamentals and equipment control systems.
Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor manufacturing environments.
Knowledge of structured problem-solving methodologies and root cause analysis techniques.
Demonstrated ability to build strong customer relationships and deliver exceptional service in demanding production environments.

Responsibilities

Perform installation, qualification, preventive maintenance, and repair activities on complex semiconductor capital equipment.
Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
Provide timely and professional technical support to customers while maintaining a high level of customer satisfaction.
Interpret and utilize electrical and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
Support equipment upgrades, modifications, and process improvement initiatives.
Document service activities, maintenance actions, and technical findings accurately and thoroughly.
Collaborate with engineering, technical support, and customer teams to resolve complex technical issues and improve equipment performance.
Adhere to all safety procedures and maintain a safety-first mindset while working within semiconductor manufacturing facilities.
Work either a day shift schedule (Monday through Friday, 8:00 AM to 5:00 PM) or a night shift schedule (Monday through Friday, 6:00 PM to 2:00 AM), depending on position assignment.
Travel domestically and internationally (25%-75%) to support customer installations, upgrades, and service requirements.