Engineering Manager, Agents
About The Position
Lead an engineering team building and deploying AI agents for customer-facing support experiences. The role combines technical leadership, customer partnership, and hands-on problem solving to deliver reliable systems that can scale to large user bases. The Engineering Manager will lead and develop engineers, partner with enterprise customers to shape scalable agent solutions, and guide deployments from initial implementation through ongoing optimization. They will collaborate with product, design, and research teams to identify shared customer needs and inform platform direction, while helping define the technical strategy and roadmap for AI-powered customer support. The role also calls for maintaining a high engineering quality bar while encouraging ownership, speed, and customer focus. The position is on-site in New York, New York. Base salary is $300,000 to $360,000 annually. Visa sponsorship is available.
Requirements
- At least 5 years of software engineering experience, including 1 or more years managing or leading engineers.
- Backend or product engineering experience building customer-facing products or complex distributed systems.
- Production proficiency in Python and experience with TypeScript and asynchronous programming.
- Strong technical depth and comfort investigating failures across complex systems.
- Clear communication skills and experience working directly with enterprise customers.
Nice To Haves
- Experience with LLM applications, agentic workflows, or multimodal models.
Responsibilities
- Lead, mentor, and grow a team of engineers building AI agents for complex customer interactions.
- Partner with enterprise customers to understand operational challenges and shape scalable agent solutions.
- Drive agent deployments from initial implementation through ongoing iteration and optimization.
- Work with product, design, and research teams to identify shared customer needs and inform platform direction.
- Help define technical strategy and roadmap for AI-powered customer support.
- Maintain a high engineering quality bar while encouraging ownership, speed, and customer focus.
Benefits
- Visa sponsorship is available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
