Operations Agents

Akima, LLC•Anchorage, AK

7h•Onsite

About The Position

Pegasus Aviation Services is hiring Operations Agents at the ANC airport in Anchorage, Alaska. The role provides operational support and logistics to customer airlines, including coordinating crew movements, handling paperwork, updating flight information, and driving company vehicles to and from aircraft. Operations Agents help keep flight operations smooth, timely, and accurate while assisting airline customers, crew members, and passengers. This is a non-exempt, hourly position that reports directly to the Operations Manager. Compensation is based on experience and job performance.

Requirements

High school diploma or GED.
0–2 years of experience in administrative, customer service, operations, or a related field.
Proficiency with Windows-based programs such as Excel and Word.
Valid driver's license.
At least 18 years old and able to obtain an airport driving endorsement.
Excellent written and verbal communication skills.
U.S. citizenship or proof of the right to work in the United States.
Ability to read, write, and speak English fluently, interpret safety rules, operational manuals, and other documents, and communicate effectively with stakeholders.
Basic arithmetic skills for routine operational calculations.
Ability to solve practical problems and make decisions using sound judgment.
Must pass a pre-employment drug screening.
Must be able to obtain airport security clearance, including U.S. Customs clearance.
Willingness to work varying schedules, including nights, weekends, and holidays.
Ability to work in a fast-paced, high-stress environment.

Nice To Haves

Prior airline operations experience or related customer-facing work.
Aircraft Dispatcher Certificate or similar operational certifications.
Familiarity with customs procedures and flight operations paperwork.

Responsibilities

Assist airline customers and crew members and address their operational needs.
Coordinate crew movements with local hotels and transportation companies, and update logistics information in the system.
Drive company vehicles to and from aircraft to support operations and crew logistics.
Monitor flight information and ensure it is provided to staff accurately and on time so that appropriate staffing coverage is available.
Clear paperwork with U.S. Customs and ensure required procedures for crew and cargo are followed.
Maintain the ability to hold a valid SIDA.
Climb aircraft stairs as required to support operational tasks.
Assist with passenger boarding and deplaning and coordinate scheduling efficiently.
Update and maintain intranet and operational databases to keep customer airline information accurate and current.
Communicate promptly and professionally with airline staff throughout the operations process.
Maintain a professional demeanor with internal and external stakeholders.
Use a radio or pager to communicate with team members and supervisors.
Keep the work area clean, organized, and presentable to customers and crew members.
Perform other tasks assigned by the Operations Manager to support company goals.