Sales Strategy & Operations, Agents

Commure•San Francisco, CA

2d•$170,000 - $220,000

About The Position

Commure is hiring a Sales Strategy & Operations professional to improve the performance and effectiveness of its Call Center Agents sales team. The role partners with call center leadership on go-to-market strategy across health systems, specialty practices, FQHCs, and behavioral health networks, and owns sales planning, performance analysis, enablement, and operating systems. The role is expected to help the team adapt quickly as the product evolves, translate performance data into practical coaching and training, and build scalable processes as the business grows. The position oversees core sales operating rhythms and analytics, including pipeline, forecasting, targets, territory design, quotas, capacity, and hiring plans. It also works directly with sellers and managers to identify performance gaps, strengthen sales skills, and create repeatable practices based on top performers. The role owns sales onboarding and ongoing enablement, maintains sales materials, connects Product and Sales, and ensures CRM processes, KPIs, dashboards, and reporting are reliable and useful. Employees are expected to comply with Commure’s information security policies, protect organizational assets, report confirmed or potential security events or risks to the information security office, and attest to these requirements upon hire and annually.

Requirements

At least 4 years of experience in sales strategy and operations, revenue operations, or go-to-market strategy at a high-growth technology company.
Experience running sales forecasting, pipeline reviews, business reviews, target setting, and territory or quota planning.
Direct experience working with sellers and providing specific, actionable guidance on their pipelines and performance.
Experience building and delivering training, onboarding, or enablement programs that changed how a sales team operates.
Strong analytical skills and advanced Excel or Google Sheets skills, including building models from scratch.
Hands-on experience with Salesforce or HubSpot, including reports and dashboards.
Ability to bring structure to ambiguity and take ownership of varied work, from building presentations to maintaining CRM processes and running meetings.
Clear, concise written and verbal communication skills for working with sales representatives, managers, and executives.
Commitment to comply with information security policies, protect organizational assets, report potential or confirmed security risks, and attest to these requirements upon hire and annually.

Nice To Haves

Prior consulting, banking, or chief-of-staff experience.
SQL skills.

Responsibilities

Partner with call center leadership to set go-to-market strategy across health systems, specialty practices, FQHCs, and behavioral health.
Lead territory design, target setting, and quota allocation, translating company goals into field-level targets.
Model capacity and hiring plans for sales representatives, sales engineers, and implementation resources.
Help design and administer sales compensation, including SPIFs.
Build seller performance scorecards covering activity, pipeline generation, stage conversion, sales cycle time, win rate, and deal size.
Use CRM data, call recordings, and deal reviews to identify where individual sellers are losing deals.
Run regular performance reviews with sellers and their managers, define specific improvements, and track progress.
Identify practices of top performers and turn them into a team-wide playbook.
Own onboarding for new Call Center Agents sellers and ongoing sales enablement for the existing team.
Train sellers on product changes so they can demo, position, and price new capabilities when released.
Build and maintain pitch and demo scripts, discovery guides, objection-handling materials, competitive battlecards, and ROI calculators.
Certify sellers on product knowledge and sales pitches through role plays and mock calls, and provide retraining where needed.
Bring field feedback to the product team and communicate product updates to the sales team.
Own CRM hygiene, deal-stage definitions, and KPI definitions.
Build dashboards and reporting for representatives, managers, and leadership.
Replace spreadsheet-based processes with scalable tools as the organization grows and use AI tools to improve operational efficiency.
Protect organizational assets in accordance with information security policies, report potential or confirmed security events or risks, and complete required security attestations.