Operations Agents

Akima, LLC•Anchorage, AK

2d•Onsite

About The Position

Pegasus Aviation Services is hiring Operations Agents at its ANC Airport location in Anchorage, Alaska. The role provides operational support and logistics to customer airlines, helping ensure that crew, passenger, and flight-schedule tasks are completed efficiently and accurately. Duties include coordinating crew logistics, handling paperwork, driving vehicles to and from aircraft, supporting passenger boarding and deplaning, and maintaining operational information. This is a non-exempt, hourly position reporting directly to the Operations Manager. Compensation is based on experience and job performance. Employees work in indoor and outdoor environments and may encounter varying weather conditions and moderate-to-high noise levels near aircraft; hearing protection is provided. The role involves regular standing, walking, climbing aircraft stairs, bending, stooping, and kneeling, and lifting or moving items up to 50 pounds, with occasional assistance for heavier items. Work schedules may vary and can include nights, weekends, and holidays.

Requirements

High school diploma or GED.
0–2 years of experience in administrative, customer service, operations, or a related field.
Proficiency with Windows-based programs such as Excel and Word.
Valid driver’s license.
Must be at least 18 years old and able to obtain an airport driving endorsement.
Excellent written and verbal communication skills.
Must be a U.S. citizen or provide proof of the right to work in the U.S.
Must be able to obtain and maintain a valid SIDA and obtain airport security clearance, including U.S. Customs clearance.
Must pass a pre-employment drug screening.
Ability to read, write, and speak English fluently and interpret safety rules, operational manuals, and other documents.
Basic arithmetic skills for routine operational calculations.
Ability to solve practical problems and make decisions using sound judgment.
Willingness to work varying schedules, including nights, weekends, and holidays.
Ability to work in a fast-paced, high-stress environment.
Ability to lift and move up to 50 pounds and occasionally assist with heavier items.
Ability to stand, walk, climb aircraft stairs, bend, stoop, and kneel regularly.
Ability to drive vehicles to and from aircraft.
Ability to work indoors and outdoors in varying weather conditions and moderate-to-high noise levels.

Nice To Haves

Prior airline operations experience or related customer-facing work.
Aircraft Dispatcher Certificate or similar operational certifications.
Familiarity with customs procedures and flight operations paperwork.

Responsibilities

Provide direct assistance to airline customers and crew members, addressing their needs and operational requirements.
Coordinate crew movements with local hotels and transportation companies, and update logistics in the system.
Drive company vehicles to and from aircraft to support operations and crew logistics.
Monitor flight information and ensure it is communicated accurately and promptly to support appropriate manpower coverage.
Clear paperwork at U.S. Customs and follow required procedures for crew and cargo.
Climb aircraft stairs as required to support operational tasks.
Assist with passenger boarding and deplaning and coordinate scheduling efficiently.
Update and maintain intranet and operational databases for customer airlines.
Liaise with airline staff and communicate professionally and promptly throughout operations.
Maintain professional interactions with internal and external stakeholders.
Use a radio or pager to communicate with team members and supervisors.
Keep the work area clean, organized, and presentable to customers and crew members.
Perform other tasks assigned by the Operations Manager to support company goals.
Drive vehicles to and from aircraft as part of daily operations.