Lead Product Manager, AI Agents

LawnStarter•Austin, TX

4d•$170,000 - $225,000•Remote

About The Position

LawnStarter is hiring its first core AI Product Manager to own conversational AI and agent experiences for homeowners and Pros across its home-services marketplace. The role covers the AI roadmap, customer and Pro chat, actions AI takes in the marketplace, AI embedded in existing product workflows, customer-to-Pro messaging, handoffs to human support, and interactions with outside AI agents acting on customers’ behalf. This is an individual-contributor role with Lead-level scope, reporting to the Sr. Director of Product. The Product Manager will work across product surfaces owned by other PMs and share goals with the Customer Experience lead, First Service Experience lead, and Pro Experience PM. The role collaborates with engineering, applied science, design, data, customer service, and operations. It is a hands-on position: the PM will set the AI quality bar, build evaluations and guardrails, review conversation transcripts, and ship AI experiences that take real actions such as rescheduling, skipping, and booking services. The role is fully remote in the US. Compensation includes a base salary of $170,000 to $225,000, equity, medical, dental, and vision coverage, and flexible PTO.

Requirements

At least 6 years of product management experience, including at least 3 years launching AI products to customers, internally or externally.
At least 6 years of product management experience on consumer-facing products.
Experience shipping AI products to real end users in B2C, B2B, or B2B2C environments, including at least one production chatbot or conversational AI product.
Ability to write and own AI evaluations and determine whether an AI experience is ready to ship or whether its quality has declined.
Understanding of AI agents and tool use, including the risks of agents taking actions in real systems.
Ability to prioritize strategically using data and evidence, and to explain decisions and tradeoffs.
Systems thinking and ability to anticipate second- and third-order effects of product changes across a marketplace.
Bachelor’s degree in business, analytics, engineering, design, or a related field, or equivalent practical experience.
Ability to lead through influence as an individual contributor with no direct reports.
Willingness to work hands-on with evaluations, transcripts, guardrails, and failure cases in a lean environment with a partly legacy technology stack.

Nice To Haves

Marketplace experience.

Responsibilities

Own the roadmap and prioritization for consumer AI and Pro AI.
Develop customer AI chat that answers homeowner questions and completes tasks such as skipping or rescheduling services.
Develop the AI chat experience inside the Pros App.
Bring agentic AI experiences into existing consumer and Pro workflows so AI can take action within the product.
Own the customer-to-Pro messaging experience.
Define when and how AI conversations are handed off to human support, ensuring support agents receive context.
Enable outside AI agents, such as ChatGPT or Claude, to act on customers’ behalf while keeping customers in control.
Set the quality bar for AI experiences by building evaluations and guardrails, and monitor quality as experiences operate live.
Determine which actions AI can take independently, which require confirmation, and how to handle errors.
Collaborate with product, engineering, applied science, design, data, customer service, and operations teams.
Review AI conversation transcripts and use evidence and data to prioritize improvements.
Plan for marketplace effects of product changes on homeowners, Pros, pricing, and operations.