Engineering Director, AI Agents
About The Position
Aircall is hiring an Engineering Director, AI Agents to lead the development of market-leading product features powered by AI capabilities such as LLMs, Voice Agents, and text-to-speech. This is a product-first engineering leadership role focused on turning technical capabilities into seamless customer experiences and evolving the product in response to customer and business needs. The director will own execution of the roadmap, guide a team through shifting priorities, and collaborate closely with Product and Sales to identify and solve latent customer needs. The role calls for a technically deep leader who can contribute to architecture and design discussions, explain complex AI concepts to non-technical stakeholders, and balance fast delivery with sound long-term technical decisions. The successful candidate will have experience managing and scaling an engineering organization of approximately 15–20 people, mentoring engineering leads and managers, and maintaining strong delivery standards in a fast-moving environment.
Requirements
- Proven experience managing engineering organizations of 15–20 people.
- Experience scaling teams, mentoring engineering leads and engineering managers, and maintaining high delivery standards during rapid growth.
- Proficiency in TypeScript, Python, and React.
- Deep experience with integrations and APIs.
- Deep awareness of the AI and LLM landscape, including practical applications of LLMs and voice and messaging agents.
- Technical depth to engage in architecture and design discussions and guide teams through complex problems.
- Strong product sense and ability to engage in product and business debates with Product and Sales leaders.
- Ability to communicate complex AI concepts to non-technical stakeholders.
Nice To Haves
- Experience at fast-moving, high-bar technology companies such as Stripe, Meta, or Amazon, or at high-growth startups.
- Experience leading teams through changes in product priorities.
Responsibilities
- Drive the roadmap with a strong focus on shipping, owning how and when work is delivered and ensuring the team meets milestones in a flexible, evolving environment.
- Collaborate cross-functionally with Sales and Product to develop innovative solutions that address latent customer needs.
- Adapt to organizational changes and take on additional workstreams, such as Messaging, as priorities shift.
- Explain complex AI concepts, including Voice Agents, clearly to non-technical stakeholders.
- Lead and scale an engineering organization of approximately 15–20 people, mentor leads and engineering managers, and maintain high delivery standards during rapid growth.
- Lead a team of AI specialists in shipping applied AI solutions.
- Contribute at the architecture and design level, helping the team solve difficult technical problems while taking a long-term view of important decisions.
- Balance rapid delivery with avoiding technical debt that could impede future development.
Benefits
- Competitive salary package and benefits.
- Work-life balance is important at Aircall.
- Fast-learning environment with an entrepreneurial culture and strong team spirit.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
