Sheraton Grand Nashville - Engineer Manager OEM

Aimbridge Hospitality•Nashville, TN

1d•Onsite

About The Position

The Engineer Manager ensures the proper operation, maintenance, servicing, and repair of hotel equipment while supporting guest satisfaction, cost control, and profitability. The role oversees and participates in the Preventative Maintenance program and ensures guest rooms and public spaces meet Aimbridge Hospitality standards. It also involves managing the Engineering team, maintaining safe and efficient hotel operations, and responding to guest, employee, and property needs. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; overtime applies to OEM associates and is calculated accordingly. The position is at Sheraton Grand Nashville Downtown, a renovated hotel in downtown Nashville. The hotel describes its culture as guest-focused and supportive, and offers associates free parking and employee meals in the breakroom.

Requirements

High school diploma or equivalent required.
At least 5 years of progressive experience in a hotel or related field; alternatively, a 2-year college degree and at least 3 years of related experience, or a 4-year college degree and at least 2 years of related experience.
Supervisory experience required.
Current certifications required by applicable federal, state, or local authorities for relevant trades, such as HVAC, pool operation, or electrical work, as applicable to the property.
Current certification and licensing to operate and repair the hotel's boilers and chillers, as required by state, city, and local legislation.
Valid driver's license for the applicable state.
Ability to convey information and ideas clearly and evaluate alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity.
Effectiveness in anticipating, preventing, identifying, and solving workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to the need at hand.
Ability to listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Ability to understand financial information and data and perform basic arithmetic functions.
Comply with applicable position certification requirements, including Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

Approach guest and employee interactions attentively, courteously, and with a service-oriented manner.
Maintain regular attendance, professional appearance, and compliance with hotel and Aimbridge Hospitality standards and regulations.
Train, supervise, schedule, coach, counsel, and discipline hourly Engineering staff; review their hours for payroll and conduct performance appraisals, interviews, and hiring procedures.
Focus the Engineering Department on its contribution to guest service scores and maintain open communication with managers, employees, and other departments.
Attend staff and all-employee meetings, provide training, and establish ongoing upkeep training for departments including Housekeeping, Front Desk, and Kitchen.
Respond to employee emergencies using M.S.D. sheets, keeping the sheets current and accessible with the Housekeeping Manager.
Manage department expenses within budget or re-forecasted allotments, follow purchasing procedures, and keep necessary supplies stocked.
Coordinate inspections of fire safety systems and help coordinate fire drills and employee safety training; chair the Safety Committee.
Manage energy expenses and pursue energy conservation.
Participate in scheduled Manager on Duty coverage and act as an emergency contact person.
Implement and administer the Preventative Maintenance program; evaluate and spot-check employees, contractors, and outside laborers.
Respond to guestroom maintenance requests in a timely manner and maintain equipment manuals and warranty files.
Follow up immediately on alarms, determine their location and cause, assess emergency status, and report findings to Guest Services and/or the General Manager.
Ensure the pool and spa comply with area health codes.
Use and promote proper two-way radio etiquette and establish and maintain a key control system.
Know the organization and functions of Aimbridge Hospitality hotel departments.
Conduct daily property and exterior perimeter tours for debris and trash, and periodically check lighting and irrigation.
Handle Lost and Found items according to standards.
Perform other duties requested by the General Manager.