Engineer Field Service

The businesses of Merck KGaA, Darmstadt, Germany•Bedford, MA

2h•$32 - $49•Onsite

About The Position

MilliporeSigma is hiring a Field Service Engineer based at its Bedford, Massachusetts location. The role involves providing professional, timely service to customers at their sites and, when not in the field, performing the same duties at the Bedford Repair Center alongside its staff. Services include installations, preventive maintenance, repairs, and calibration according to defined procedures and customer-site rules. Response times may range from 24 hours on-site to up to four weeks. The engineer services scientific instrumentation manufactured or represented by MilliporeSigma, including BioMonitoring-Biocontrol instruments. The scope may expand to include Immunoassay instruments and Laboratory Water Purification Systems. The role includes completing work orders and service documentation, communicating professionally with customers and colleagues, meeting service and customer-satisfaction expectations, maintaining tools and test equipment, submitting travel expense reports every two weeks, and assisting with team training as needed. Travel may account for 30–40% of the role, primarily within the United States, with occasional travel to Canada and internationally. Travel is usually planned three to four weeks ahead, though shorter notice may sometimes be required. Trips are typically one to three overnight days in the United States or Canada; some training may require five to six days in Europe. Occasional work or travel outside normal business hours may be required according to business needs. Applicants must be eligible to work in the United States; the role does not offer work-authorization sponsorship.

Requirements

High school diploma or GED.
At least 2 years of experience using basic hand tools, power tools, and electrical measuring tools.
At least 2 years of experience in instrument or machinery maintenance.
At least 2 years of experience using standard computer applications, including Microsoft Office.
At least 2 years of experience in a detail-oriented, collaborative business environment using basic IT skills, including computer-based inter-equipment communications, uploading software to instruments, and using iPad and iPhone.
Valid U.S. passport or ability to obtain one before employment.
Valid U.S. state driver's license.
Ability to travel up to 30–40% of the time, including occasional travel outside the United States and outside normal business hours.

Nice To Haves

Associate or bachelor's degree in engineering, or equivalent instrumentation/electronics background and chemistry knowledge in Life Science, Pharma, or Food & Beverage safety fields.
Ability and willingness to learn SAP, Oracle, Salesforce, and ServiceMax business applications.
At least 1 year of Life Science, Pharma, or Food & Beverage instrumentation experience.
At least 1 year of field service or field technician experience.
Effective written and verbal communication skills.
Aptitude and ability to handle difficult customers and situations.

Responsibilities

Provide timely installations, preventive maintenance, repairs, and calibration in accordance with defined procedures and customer-site rules.
Service scientific instrumentation manufactured or represented by MilliporeSigma, including BioMonitoring-Biocontrol instruments; service may expand to Immunoassay instruments and Laboratory Water Purification Systems.
Complete work orders and related documentation accurately and in detail.
Provide customers with documentation of completed work, including service reports and instrument calibration and performance reports.
Communicate with customers and internal colleagues in a timely, courteous, effective, and professional manner.
Meet business expectations for response time, work-order completion rates, and customer satisfaction survey results.
Maintain tools and test equipment in proper working order and calibration.
Submit travel expense reports every two weeks.
Assist with training other team members as needed.
Perform service work at customer sites and at the Bedford, Massachusetts Repair Center when not in the field.