Field Service Engineer

HP•All Cities, SC

5d•Onsite

About The Position

HP is seeking an experienced field service professional specializing in HP Indigo Digital Printing Presses to serve as a dedicated onsite technical resource for a key customer in the greater Columbia / Fort Mill area. The role supports the customer’s production operation by maximizing equipment availability, responding quickly to production-impacting issues, and delivering an exceptional customer experience. The engineer is expected to take ownership of technical issues, identify potential risks, communicate clearly, coordinate HP resources when needed, and remain engaged through resolution and recovery. The position focuses on press reliability, production continuity, and long-term customer satisfaction. The role involves diagnosing and resolving complex electrical, electronic, electromechanical, software, automation, and digital printing system issues. It includes onsite break-fix service, preventive maintenance, troubleshooting, escalation support, and proactive equipment monitoring. The engineer communicates service status and next steps to customer operators, production personnel, and management, while coordinating with HP specialists, remote support teams, and other service resources as appropriate. The engineer works independently on complex assignments, using initiative, judgment, and specialized technical knowledge while following safe and disciplined troubleshooting practices. The position also supports continuous improvement through service documentation, analysis of recurring problems, recommendations for corrective and preventive action, knowledge sharing, and collaboration across service organizations. The role has a direct impact on the availability, reliability, and performance of HP Indigo equipment and may include contributing technical expertise to functional teams and cross-functional service initiatives. The position is full-time, with 25% travel and no shift premium. Relocation is not offered. The pay range is $25–$38 USD per hour for candidates in the United States; pay varies by work location, job-related knowledge, skills, and experience.

Requirements

High school diploma, GED, higher secondary education, equivalent work experience, or demonstrated technical competence.
Typically 6–8 years of related technical service experience.
Strong technical troubleshooting and diagnostic capability across complex production equipment and systems.
Ability to interpret technical information and use diagnostic and test equipment.
Ability to work independently while collaborating effectively with remote technical teams and escalation resources.
Demonstrated customer communication, ownership, accountability, reliability, and follow-through.
Ability to respond with urgency to production-critical situations while maintaining safe, disciplined troubleshooting practices.

Nice To Haves

Experience supporting HP products, digital printing systems, mission-critical equipment, complex electromechanical systems, or similar production environments.
Experience working directly with customers in an onsite technical service environment.
Experience supporting equipment where availability and uptime are critical to customer operations.
Experience servicing or operating HP Indigo Digital Printing Presses.
Strong background in electrical, electronics, electromechanical, automation, or industrial equipment.
Experience diagnosing complex production equipment in time-sensitive environments.
Experience with preventive maintenance and proactive equipment monitoring.
Knowledge of HP Indigo Digital Printing Technology, electrical and electromechanical systems, electronics, automation, chemistry, commissioning, preventive maintenance, technical diagnostics and troubleshooting, test equipment and hand tools, operating systems, customer relationship management, customer support, field service management, technical services, technical support, technical training, process improvement, key performance indicators, and environmental health and safety standards.

Responsibilities

Serve as the dedicated onsite HP technical resource and develop an understanding of the customer’s production environment, operational requirements, and priorities.
Respond to production-impacting situations with appropriate urgency, ownership, and prioritization, and remain engaged through stabilization and resolution.
Provide onsite break-fix service, preventive maintenance, troubleshooting, and escalation support for HP Indigo Digital Printing Presses.
Diagnose and resolve complex technical issues involving electrical, electronic, electromechanical, software, automation, and digital printing systems.
Use proactive monitoring tools and techniques to identify potential problems before they interrupt production.
Analyze recurring technical issues and recommend corrective and preventive actions to improve equipment performance and reliability.
Coordinate with HP technical specialists, remote support organizations, and other resources when additional expertise is required.
Provide technical guidance and onsite escalation leadership when necessary, and support third-party and authorized service resources when appropriate.
Maintain clear, timely, and consistent communication with the customer throughout service activities and technical escalations.
Explain known issues, actions being taken, next steps, and additional support being engaged; set realistic expectations and follow through on commitments.
Communicate technical information effectively to customer operators, production personnel, and management, including during high-pressure situations.
Take personal ownership and accountability for technical issues and the overall customer experience; work independently while recognizing when escalation is needed.
Identify recurring technical, operational, or service challenges and recommend improvements using service data, technical observations, and equipment history.
Maintain accurate and timely service documentation and support business controls through documentation, analysis, review, and verification.
Share technical knowledge and best practices with other service professionals and contribute to a collaborative environment focused on safety, quality, reliability, and customer satisfaction.