Field Service Engineer

Agilent Technologies•US-NJ-Remote Location, NJ

2d•$38 - $59•Remote

About The Position

Agilent is seeking a Field Service Engineer to provide on-site customer service for laboratory instruments and related solutions. The role covers New Jersey, New York, and Connecticut, with the ideal candidate residing in Central to Northern New Jersey. The position includes extensive travel, including overnight trips as business needs require; the posting states travel may be up to 50% and separately lists travel required as 75% of the time. No relocation is offered. The role requires an active, valid driver's license. A company car or reimbursement for personal vehicle use is available for the territory. The engineer installs, optimizes, diagnoses, maintains, and repairs hardware, software, network products, and configurations at customer sites. The role supports product performance and availability, helps customers prevent equipment issues, provides limited application support, and coordinates solutions that may include peripherals, communications, operating systems, and applications software. The engineer also trains field engineers and customers, serves as an internal technical resource, and works with Support, Sales, Marketing, and R&D to resolve customer concerns. The position has a day shift, a full-time weekly schedule, and the option to work remotely.

Requirements

At least 2 years of relevant work experience.
Familiarity with Agilent and Waters analytical instrumentation, including specific experience with LC.
Familiarity with hand tools.
Demonstrated logical troubleshooting ability.
Ability to address high-impact product availability problems, typically at the system or solution level.
Customer-service and solutions-oriented approach.
Ability to travel extensively, including overnight travel, as business needs require.
Valid driver's license.

Nice To Haves

Bachelor's, master's, or other university degree in chemistry, biochemistry, analytical chemistry, or another life science field; equivalent combinations of education, training, and significant experience may also be considered.
Dissolution or spectroscopy experience.
Experience in Pharma/Bio-pharma, GMP, or GLP environments.
Experience with Agilent solutions.

Responsibilities

Install and optimize hardware, software, network products, and configurations at customer sites.
Diagnose and resolve product performance problems.
Perform equipment maintenance and repairs.
Advise customers on preventive maintenance and configurations that may affect product performance.
Provide limited application support based on demonstrated experience.
Respond proactively to potential equipment issues to prevent unplanned business interruptions for customers.
Deliver coordinated solutions that may include peripherals, communications, operating systems, and applications software.
Train other field engineers and customers on solutions.
Serve as an internal resource on technical issues and lead product customer concerns.
Collaborate with Support, Sales, Marketing, and R&D teams to provide customer solutions.
May provide internal technical training, maintenance seminars, and workshops for field engineers or customers.
May calibrate equipment.
May qualify leads.