Engagement Specialist

Arrowleaf • Vienna, IL

5h • $32,072 - $43,053

About The Position

Arrowleaf is hiring an Engagement Specialist (Case Manager) for its Behavioral Health area and Crisis Response and Intervention Services program. The program operates 24/7 and helps people of all ages respond to immediate stressors, minimize the effects of physical or mental health challenges, and cope with loss of functioning. The position may be based at the Johnson, Pope, Alexander, Hardin, Massac, or Union County (Manion) office, depending on available office space, and reports to the Program Coordinator.

This full-time, 36-hour-per-week bargaining-unit position provides crisis stabilization, peer support, follow-up, outreach, and case management services in clients’ natural environments and at agency locations. The specialist uses lived experience and recovery-oriented approaches to support people in crisis, coordinate continuity of care, connect individuals with services and basic needs, and help them develop and use safety and wellness plans. Work schedules are either overnight or daytime 12-hour shifts on Sunday, Friday, and Saturday, with Monday through Thursday off.

Candidates must have a high school diploma or GED, be at least 21, and have lived experience related to mental health, substance use, or navigating crisis systems. The posting requires obtaining a CRSS credential within 18 months of hire, while the minimum qualifications state a 12-month CRSS timeline or eligibility for an MHP credential. First Aid and CPR certification must be maintained. The position also requires required clearances and fingerprint background checks, a valid driver’s license and proof of vehicle liability insurance, and safe, lawful operation of personal and agency vehicles for agency business.

The salary range is $32,072.44–$43,053.30. Arrowleaf describes itself as committed to helping Southern Illinoisans reach their full potential and building safe, vibrant communities.

Requirements

• High school diploma or GED.
• At least 21 years of age.
• Lived experience in mental health, substance use, or navigating crisis systems.
• Skills in delivering crisis support services.
• Knowledge of local health and human services resources.
• Excellent written and oral communication skills.
• Basic computer skills and ability to navigate an enhanced phone system.
• Obtain a CRSS certificate within 12 months of hire or otherwise be eligible for an MHP credential, as stated in the minimum qualifications; the special requirements section also specifies obtaining the CRSS credential within 18 months of hire.
• Maintain First Aid and CPR certification.
• Complete required registry clearances and criminal fingerprint background checks.
• Valid driver’s license and proof of vehicle liability insurance.
• Ability to travel to agency sites as appropriate and safely and lawfully operate agency and personal vehicles while driving for agency business.
• Ability to work evening and weekend shifts, as applicable.

Nice To Haves

• Residency in Alexander, Pulaski, Johnson, Union, Massac, Pope, or Hardin County is preferred.

Responsibilities

• Provide off-site crisis stabilization and peer-based support in clients’ natural environments following Mobile Crisis Response services, as identified in safety plans, using lived experience to promote engagement and stabilization.
• Coordinate communication with external partners and agency staff or programs to support continuity of care, engagement, and information sharing during crisis response.
• Provide timely phone and in-person follow-up with individuals, families, inpatient systems, and referral sources; assess safety plans, provide peer support, reinforce wellness strategies, and update plans as needed.
• Serve as a contact between Arrowleaf and inpatient facilities to exchange information and support post-discharge care planning, including linkage to counseling, psychiatric services, and recovery-oriented supports.
• Provide comprehensive consumer care and case management onsite and offsite, helping individuals access transportation, entitlements, medical and psychiatric care, housing, and other basic needs.
• Conduct outreach to people in or at risk of entering crisis systems to identify access barriers, provide peer support, and connect them with treatment and stabilization supports.
• Maintain internal and external networking and referral contacts with human service providers and peer networks to expand resource availability.
• Complete required forms and documentation accurately, promptly, and in a person-centered manner in accordance with program and funding requirements.
• Participate actively in team and program meetings, supervision, and assigned agency and community events and activities.
• Record and document consumer interactions and services according to established policies and procedures.
• Screen, assess, and support interventions for consumers exhibiting symptoms of trauma using recovery-oriented and peer-support approaches.
• Follow agency policy and procedures for reports or suspected reports of abuse and neglect.
• Support individuals in creating, reviewing, and using safety and wellness plans focused on strengths, coping skills, and natural supports.
• Provide emotional support, de-escalation, and recovery-oriented interventions to help individuals regain safety and control during crisis situations, including phone-based support and engagement through crisis or resource lines, with coordination and warm handoffs when needed.
• Travel to agency sites when appropriate and operate agency and personal vehicles safely and lawfully for agency business.

Benefits

• Health, vision, and dental insurance options available after the first day of the month following 60 calendar days of employment.
• Up to $50,000 life insurance policy.
• 401(k) with company match for qualifying staff.
• Voluntary benefits, including critical illness, short-term disability, accident/incident, and hospital indemnity coverage.
• Mileage reimbursement.
• Up to 376 hours of paid time off during the first year, including 13 paid holidays, up to 40 hours of personal time, 12 sick days, 40 hours of bereavement leave, 12 vacation days after a six-month probation period, and 8 hours of paid volunteer time per year.
• Paid advanced training and certification opportunities.
• Free clinical supervision for licensure (LCSW, LCPC, CADC).
• Leadership and advancement opportunities.
• Public Service Loan Forgiveness eligible employer.
• CCBHC Workforce Career Accelerator Program.
• National Health Service Corps eligible site.
• Additional opportunities for compensation above the starting salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED