Engagement Specialist
About The Position
Blackbird Health’s Engagement Specialists are an integral part of its integrated, collaborative care team and serve as an essential first step in a family’s care journey. The role helps establish trusting, supportive relationships with families and enables the clinical team to deliver care. Engagement Specialists connect with new families, learn about their needs, and guide them through the intake process, serving as a point of contact for questions. They manage patient communications, scheduling, and the collection and organization of paperwork, helping ensure a smooth and efficient process for families and the care team. They also collaborate with colleagues to support the delivery of services and help patients access the care they need. Blackbird Health provides virtual and in-person pediatric mental health services across Pennsylvania, Virginia, New Jersey, and Maryland. Its whole-child approach considers how the brain, body, and behavior interact.
Requirements
- At least 1–3 years of experience in a customer- or patient-facing role.
- Strong organizational skills and meticulous attention to administrative details, including data entry and document management.
- Ability to build rapport with families from diverse backgrounds.
- Problem-solving skills and ability to manage multiple moving parts and anticipate potential issues.
- Digital and technology savvy.
Nice To Haves
- Experience in a healthcare or fast-paced professional environment.
- Experience in behavioral health.
- Familiarity with electronic health records (EHR) and patient engagement platforms.
Responsibilities
- Build rapport with new families, understand their needs, and guide them through the intake process.
- Serve as a go-to contact for families’ questions and help establish a positive care experience.
- Manage patient communications and scheduling.
- Collect and organize required paperwork and handle related administrative details accurately.
- Identify and resolve issues so important details do not fall through the cracks.
- Collaborate with the care team to help services run smoothly and patients receive the care they need.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Employer-paid life insurance coverage.
- Generous paid time off.
- Opportunities for career growth.
- Supportive work culture and a diverse, experienced leadership team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
